At a Glance
- Tasks: Ensure high availability in production environments and resolve issues proactively.
- Company: Join a leading financial tech firm with a focus on innovation.
- Benefits: Enjoy enhanced parental leave, gym memberships, and extensive learning opportunities.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Be a key player in maintaining critical systems and driving automation.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 € per year.
Job Responsibilities
- Ensure high levels of availability in production and UAT environments by proactively identifying and resolving issues raised in a timely manner.
- Application monitoring using Coralogix, PagerDuty and other internal monitoring tools.
- Ownership of the application layer across environments, including weekend maintenance and bank holidays, and annual disaster recovery testing and BCP planning.
- Trading system configuration management across production and UAT environments.
- Strong problem‑solving skills with the ability to analyze application logs, code base, OS and network to provide root cause analysis and workarounds.
- Take ownership and become subject matter experts in various parts of the system.
- Strong multi‑tasking and time‑management skills.
- Strong attention to detail.
- Liaise with multiple internal teams across Tradeweb and occasionally external clients by building strong working relationships.
- Champion automation of repetitive tasks and identify potential areas of automation/process improvement.
- Proactively assign, manage and prioritize relevant support tickets on ServiceNow.
- Support project go‑lives, working as a liaison between product and technology teams from a technical perspective.
- Develop scripts, SQL and application changes.
- Proactively document gained knowledge in Confluence to help train first‑ and second‑line support.
- Work a flexible schedule that includes weekend and evening duties.
Qualifications
- Bachelor’s in computing, engineering or similar degree (beneficial).
- Experience in developer/engineer/3rd line support roles within the financial sector.
- Experience working in a pressure environment, preferably front‑office application support delivering to tight deadlines.
- Excellent problem‑solving, planning and analytical skills; ability to think and act clearly under pressure.
- Extensive experience managing client queries and problems.
- Experience with n‑tier architecture and complex systems; understanding of infrastructure/server components.
- Strong communication skills with ability to influence at all levels within the organization.
- Detailed knowledge of scripting languages: PowerShell, Perl, Python, Bash, Command Shell.
- Solid experience with OOP languages (C++ or Java preferred).
- Experience using AI tools to support technical troubleshooting, incident management and development (desirable).
- Great experience working with relational and non‑relational databases; SQL Server 2019 and MongoDB experience preferred.
- Experience with Coralogix, Kubernetes, Grafana (beneficial).
- Good working knowledge of Microsoft Windows and Linux server administration.
- Solid knowledge of networks and ability to troubleshoot application, OS and network layers, including web traffic.
- Experience with production environment deployments intraday or COB, strong Git knowledge.
- Experience managing, owning and delivering high‑quality projects within time scales.
- Good knowledge of application integration, testing and APIs; solid FIX API experience.
- Excellent documentation skills.
- Flexible and adaptable to changing priorities.
- Hands‑on approach with ability to deliver on commitments.
- Strong customer service focus with a desire to deliver high‑quality service.
Benefits
We offer a comprehensive range of benefits to support employees at every stage of life and career. Programs include enhanced parental leave, family‑building and postpartum support through Maven, subsidised gym membership, and a wide range of learning and development opportunities. Benefits may vary by location; details will be provided during the recruitment process.
Production Application Support employer: Tradeweb
At Tradeweb, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from a comprehensive range of perks, including enhanced parental leave, subsidised gym memberships, and extensive learning opportunities, all designed to support personal and professional growth. Located in a vibrant area, our team enjoys a flexible work environment that encourages a healthy work-life balance while tackling exciting challenges in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Production Application Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, scripts, and any relevant work. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Production Application Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Application Support role. Highlight your experience with application monitoring tools like Coralogix and your problem-solving skills. We want to see how you can bring your unique skills to our team!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills, especially in scripting languages and database management. Mention any experience you have with SQL Server or MongoDB, as well as your knowledge of OOP languages like C++ or Java. This will help us see your fit for the role.
Be Clear and Concise:When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tradeweb
✨Know Your Tools
Familiarise yourself with the specific tools mentioned in the job description, like Coralogix and ServiceNow. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Think about times when you had to analyse logs or troubleshoot under pressure, as this role requires strong analytical skills.
✨Showcase Your Communication Skills
Since you'll be liaising with various teams, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, highlighting your ability to influence at all levels.
✨Emphasise Flexibility and Adaptability
This role involves working a flexible schedule, so be prepared to discuss your experience with adapting to changing priorities. Share examples of how you've managed multiple tasks effectively while maintaining attention to detail.
