EMEA Client Relations - Northern Europe

Overview

Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Group Details

An exciting entry-level opportunity has arisen to join Tradeweb\’s European Client Relations Team. The role is based in London or Amsterdam. Working in a challenging and dynamic environment you will be someone who has an interest in building a career in financial technology, who enjoys working in a team environment, thrives with client interactions and is motivated to learn about the institutional financial markets and electronic trading.

Job Responsibilities

• Operational support to the institutional clients:
  • Be responsible for the operational onboarding of new customers, setting up users’ profiles, and adjusting users’ accesses.
  • Assist in any billing or regulatory configuration on various client types and across regions.
  • Assist clients with troubleshooting around daily usage inquiries.
  • Coordinate with clients’ Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
  • Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
  • Monitor and answer any incomings on chats, emails or phone.
• Administrative support to the internal teams:
  • Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
  • Draft summaries and sales notes after client calls or visits.
  • Actively collate clients’ feedback with appropriate internal teams.
  • Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
  • Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers’ queries and ensure any set up or update is made in a timely manner.
  • Participate in the training of new joiners and existing members of the team.
• Client Relations:
  • Provide initial demos of the platform for new Traders or Admin users.
  • Help educate clients on how they can maximize the usage of the platform.
  • Support trading activity and ensure that clients have the necessary information to execute trades.
  • Begin to build relationships with new and existing clients.
  • Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
  • Deliver Tradeweb’s white-glove service.

Required Skills

• Fluency in English and fluency in German preferred, any other European language is beneficial.
• Ability to work in a high-pressure, fast-paced environment
• Good time management skills – able to work efficiently within short timeframes.
• Technical savvy – able to use technology comfortably and interest in understanding trading technology.
• Strong attention to detail – Accurate and conscientious.
• Team player – Excellent interpersonal skills – Ability to collaborate with more junior and senior people comfortably.
• Strong independent worker – ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
• High self-motivation – always go the extra mile
• Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
• Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
• Experience or exposure to a client-focused position preferred.

The working hours are 8am-5.30pm, with potential shifts to cover early / late market hours.