At a Glance
- Tasks: Support clients with onboarding, troubleshooting, and enhancing their trading experience.
- Company: Join Tradeweb, a leading global electronic trading platform.
- Benefits: Enjoy competitive benefits, including parental leave, gym memberships, and learning opportunities.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Kickstart your career in fintech while making a real impact in client relations.
- Qualifications: Fluent in English and German, with a passion for financial markets and technology.
The predicted salary is between 30000 - 40000 £ per year.
- Description
- Company Description
Tradeweb is a global leader in electronic trading across asset classes.
As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale.
We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.
Creative collaboration and sharp client focus have helped fuel our organic growth.
We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.
Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.
Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets.
- Tradeweb is a great place to work, recognized in 2025 by Forbes as one of
- America’s Best Companies and by U. S. News & World Report as one of the
Best Financial Services Companies to Work For .
Workplace Posters | U. S. Department of Labor
As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues.
We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability
Group Details
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team.
The role is based in London or Amsterdam.
Working in a challenging and dynamic environment you will be someone who has an interest in building a career in financial technology, who enjoys working in a team environment, thrives with client interactions and is motivated to learn about the institutional financial markets and electronic trading.
Job Responsibilities
Operational support to the institutional clients
- Be responsible for the operational onboarding of new customers, setting up users’ profiles, and adjusting users’ accesses.
- Assist in any billing or regulatory configuration on various client types and across regions.
- Assist clients with troubleshooting around daily usage inquiries.
- Coordinate with clients’ Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
- Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
- Monitor and answer any incomings on chats, emails or phone.
Administrative support to the internal teams
- Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
- Draft summaries and sales notes after client calls or visits.
- Actively collate clients’ feedback with appropriate internal teams.
- Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
- Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers’ queries and ensure any set up or update is made in a timely manner.
- Participate in the training of new joiners and existing members of the team.
Client Relations
- Provide initial demos of the platform for new Traders or Admin users.
- Help educate clients on how they can maximize the usage of the platform.
- Support trading activity and ensure that clients have the necessary information to execute trades.
- Begin to build relationships with new and existing clients.
- Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
- Deliver Tradeweb’s white-glove service.
Qualifications
- Fluency in English and fluency in German, any other European language is beneficial.
- Ability to work in a high-pressure, fast-paced environment
- Good time management skills – able to work efficiently within short timeframes.
- Technical savvy – able to use technology comfortably and interest in understanding trading technology.
- Strong attention to detail – Accurate and conscientious.
- Team player - Excellent interpersonal skills – Ability to collaborate with more junior and senior people comfortably.
- Strong independent worker – ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
- High self-motivation – always go the extra mile
- Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
- Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
Experience or exposure to a client-focused position preferred.
The working hours are 8am-5.30pm, with potential shifts to cover early / late market hours.
Additional Information
We offer a comprehensive range of benefits to support our employees at every stage of life and career.
Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidized gym membership and a wide range of learning and development opportunities, to name a few!
While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.
EMEA - Client Relations in London employer: Tradeweb Markets
Tradeweb Markets is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. Employees benefit from enhanced parental leave and subsidized gym memberships, fostering a healthy work-life balance while also enjoying ample opportunities for professional growth within the fast-paced Equities market. Join us to be part of a team that values relationship-building and strategic sales, making a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA - Client Relations in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tradeweb Markets. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace EMEA - Client Relations in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tradeweb Markets.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tradeweb Markets's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tradeweb Markets
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tradeweb Markets.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tradeweb Markets will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tradeweb Markets employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
