At a Glance
- Tasks: Manage customer queries and resolve complaints while delivering outstanding service.
- Company: Join a leading Fleet Solutions business within the NHS.
- Benefits: Competitive salary, bonus, full training, and supportive team environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth.
- Why this job: Make a real difference in customer service and build a long-term career.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 27800 £ per year.
Join a Customer-Focused Team Making a Difference. We're recruiting on behalf of a leading Fleet Solutions business, part of Northumbria Healthcare NHS Foundation Trust, for a Customer Service & Complaints Administrator to join their busy and growing customer service team. This is an excellent opportunity for someone who enjoys investigating issues, resolving customer concerns, and delivering outstanding customer service. You'll play a key role supporting customers using salary sacrifice schemes, handling enquiries and complaints, and working with multiple stakeholders to achieve positive outcomes. This is a fantastic opportunity for someone looking to build a long-term career within customer service and administration.
What You'll Be Doing:
- Managing customer queries and complaints via email and telephone
- Reviewing and analysing inbound customer communications
- Investigating complaints and gathering information from multiple sources
- Liaising with internal departments and external stakeholders to establish facts
- Negotiating and communicating complaint resolutions professionally and effectively
- Triaging cases and escalating where appropriate
- Managing your own caseload and ensuring timely resolutions
- Maintaining accurate records and updating internal systems
- Using Microsoft Office and web-based systems to compile and analyse information
- Delivering excellent customer service throughout the customer journey
What We're Looking For:
- Previous customer service experience, ideally including complaints handling
- Strong communication and problem-solving skills
- Comfortable managing customer enquiries in a fast-paced environment
- Confident using Microsoft Office, databases, and internal systems
- Strong attention to detail and organisational skills
- Professional, empathetic, and customer-focused approach
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
- Contact centre, administration, or case management experience is beneficial
What’s In It For You?
- Salary of £27,476 plus bonus
- Full training and ongoing support
- Monday to Friday working pattern
- Opportunity to join a respected NHS-affiliated organisation
- Supportive and collaborative team environment
If you're passionate about customer service, enjoy investigating and resolving customer issues, and are looking for your next career opportunity, we'd love to hear from you.
Customer Service & Complaints Administrator in Wallsend employer: Trades Workforce Solutions
Join a dynamic and supportive team at a leading Fleet Solutions business, part of Northumbria Healthcare NHS Foundation Trust, where your contributions to customer service will truly make a difference. With a focus on employee growth, you will receive full training and ongoing support in a collaborative environment, all while enjoying a competitive salary and the opportunity to build a long-term career in customer service and administration.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Complaints Administrator in Wallsend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trades Workforce Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trades Workforce Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Complaints Administrator in Wallsend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trades Workforce Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Trades Workforce Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trades Workforce Solutions!
How to prepare for a job interview at Trades Workforce Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
