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- Tasks: Lead and develop a team to deliver quality outcomes in road traffic accident claims.
- Company: Dynamic UK law firm specialising in road traffic accident claims.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Shape team performance and make a real impact on client service and process improvements.
- Qualifications: Experience in personal injury claims and strong leadership skills required.
- Other info: Enjoy a supportive environment with clear performance frameworks and career development.
The predicted salary is between 35000 - 45000 £ per year.
We're working with a UK law firm specialising in road traffic accident claims that is seeking a Team Leader to support the Head of Fast Track. The role is based from Wakefield with a hybrid model, typically two days a week on site. Standard working hours are Monday to Friday, 09:00 to 17:00 with a one-hour lunch break. We need OIC/MOJ Fast Track Team Leaders for both portal and non-portal roles. The salaries for these positions range from £35,000 to £45,000, depending on experience (DOE).
Why Join / Why This Role? This position offers clear scope to shape team performance, strengthen client service, and influence process improvements. It suits someone who enjoys coaching people, embedding good practice, and using MI to drive outcomes. There is scope to broaden experience across departments for high performers.
The Role & Impact The Team Leader will guide a team of RTA fee earners and administrative colleagues to deliver quality outcomes, consistent processes, and agreed KPIs. The role includes performance management, technical supervision, and close oversight of case progression, telephony performance, and compliance. It is central to maintaining strong client care, effective litigation strategy, and a well-supported, engaged team.
Key Responsibilities
- Lead, coach, and develop the team through regular one-to-ones, appraisals, and monthly performance meetings.
- Deliver financial targets and KPI performance by monitoring MI, case progression, and team outputs.
- Oversee telephony performance and service levels, taking action to maintain standards.
- Provide technical guidance on personal injury matters across litigated and non-litigated cases, including pre-action protocols, costs regimes, OIC, MOJ Portal, and Intermediate Track.
- Manage client complaints in line with Law Society and internal procedures, capturing feedback to reduce recurrence.
- Ensure compliance with SRA rules, DPA, billing, housekeeping, and monies on account; complete monthly management controls and act on findings.
- Identify training needs, arrange learning activity, and embed new working practices and procedures.
- Produce clear recommendations to the Head of Fast Track and peers to improve efficiency and quality.
Ideal Candidate
- Adaptable, organised, and supportive, with a steady approach to changing priorities.
- Focused on clear communication, fair performance management, and high standards of client care.
Essential
- Proven background handling personal injury claims, including Part 7 litigation and/or MOJ Portal stages 1 to 3.
- Strong technical knowledge of Fast Track procedures, with understanding of OIC and Intermediate Track case tracks.
- Experience supervising or leading people, including performance management and coaching.
- Confident with MI and reporting, with strong Microsoft Word, Excel, and PowerPoint skills.
- Excellent communication, time management, numeracy, literacy, and attention to detail.
Nice to have
- Experience managing complaints within a regulated environment.
- Working knowledge of SRA Accounts Rules and DPA compliance in a legal setting.
- Formal mentoring or training delivery experience.
Why Explore This Role? This is a chance to combine people leadership with technical PI supervision, make measurable improvements to client outcomes, and build capability across a Fast Track team. The hybrid model, defined hours, and clear performance framework support a healthy work rhythm and ongoing development. If this sounds like the right fit, please submit your CV for consideration.
Team Leader Fast track-RTA-OIC/MOJ Portal and Non-Portal in Wakefield employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Fast track-RTA-OIC/MOJ Portal and Non-Portal in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who work with RTA claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and personal injury claims. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've improved team performance or client outcomes in previous roles. This will help you stand out as someone who can make a real impact in the Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader Fast track-RTA-OIC/MOJ Portal and Non-Portal in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in personal injury claims and any leadership roles you've held. We want to see how you can bring your unique flair to our team!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use specific examples of how you’ve improved processes or led teams to success. This will help us understand the impact you can have as a Team Leader.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of personal injury claims, especially the MOJ Portal and OIC processes. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed performance in the past. Think about specific situations where you coached someone to success or improved team dynamics—this is your chance to shine!
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing client complaints or ensuring compliance with SRA rules. Practise your responses so you can demonstrate your problem-solving skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team's goals or challenges. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
