At a Glance
- Tasks: Lead and develop a team in delivering quality outcomes for road traffic accident claims.
- Company: Dynamic UK law firm specialising in road traffic accident claims.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with clear performance frameworks and career development.
- Why this job: Shape team performance and make a real impact on client service and process improvements.
- Qualifications: Experience in personal injury claims and team leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We’re working with a UK law firm specialising in road traffic accident claims that is seeking a Team Leader to support the Head of Fast Track. The role is based from Wakefield with a hybrid model, typically two days a week on site. Standard working hours are Monday to Friday, 09:00 to 17:00 with a one-hour lunch break.
We need OIC/MOJ Fast Track Team Leaders for both portal and non-portal roles. The salaries for these positions range from £35,000 to £45,000, depending on experience (DOE).
Why Join / Why This Role?
This position offers clear scope to shape team performance, strengthen client service, and influence process improvements. It suits someone who enjoys coaching people, embedding good practice, and using MI to drive outcomes. There is scope to broaden experience across departments for high performers.
The Role & Impact
The Team Leader will guide a team of RTA fee earners and administrative colleagues to deliver quality outcomes, consistent processes, and agreed KPIs. The role includes performance management, technical supervision, and close oversight of case progression, telephony performance, and compliance. It is central to maintaining strong client care, effective litigation strategy, and a well-supported, engaged team.
Key Responsibilities:
- Lead, coach, and develop the team through regular one to ones, appraisals, and monthly performance meetings.
- Deliver financial targets and KPI performance by monitoring MI, case progression, and team outputs.
- Oversee telephony performance and service levels, taking action to maintain standards.
- Provide technical guidance on personal injury matters across litigated and non-litigated cases, including pre action protocols, costs regimes, OIC, MOJ Portal, and Intermediate Track.
- Manage client complaints in line with Law Society and internal procedures, capturing feedback to reduce recurrence.
- Ensure compliance with SRA rules, DPA, billing, housekeeping, and monies on account; complete monthly management controls and act on findings.
- Identify training needs, arrange learning activity, and embed new working practices and procedures.
- Produce clear recommendations to the Head of Fast Track and peers to improve efficiency and quality.
Ideal Candidate
Adaptable, organised, and supportive, with a steady approach to changing priorities. Focused on clear communication, fair performance management, and high standards of client care.
We’re looking for someone with the following experience:
Essential
- Proven background handling personal injury claims, including Part 7 litigation and/or MOJ Portal stages 1 to 3.
- Strong technical knowledge of Fast Track procedures, with understanding of OIC and Intermediate Track case tracks.
- Experience supervising or leading people, including performance management and coaching.
- Confident with MI and reporting, with strong Microsoft Word, Excel, and PowerPoint skills.
- Excellent communication, time management, numeracy, literacy, and attention to detail.
Nice to have
- Experience managing complaints within a regulated environment.
- Working knowledge of SRA Accounts Rules and DPA compliance in a legal setting.
- Formal mentoring or training delivery experience.
Why Explore This Role?
This is a chance to combine people leadership with technical PI supervision, make measurable improvements to client outcomes, and build capability across a Fast Track team. The hybrid model, defined hours, and clear performance framework support a healthy work rhythm and ongoing development.
If this sounds like the right fit, please submit your CV for consideration.
Team Leader, Fast Track RTA – Hybrid Role in Wakefield employer: Trades Workforce Solutions
Join a dynamic UK law firm in Wakefield as a Team Leader for the Fast Track RTA team, where you will have the opportunity to shape team performance and enhance client service in a supportive hybrid work environment. With a focus on coaching and development, this role offers clear pathways for professional growth and the chance to make a meaningful impact on case outcomes while enjoying a balanced work-life rhythm.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Fast Track RTA – Hybrid Role in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who know about road traffic accident claims. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and personal injury claims. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed team members or improved processes. This will highlight your fit for the Team Leader role and demonstrate your commitment to client care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader, Fast Track RTA – Hybrid Role in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in personal injury claims and any leadership roles you've had. We want to see how you fit into our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet KPIs and improve processes. Use numbers where possible to quantify your success – it really helps us see your impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm for the position and our company.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of personal injury claims, especially the MOJ Portal and Fast Track procedures. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed performance in the past. Think about specific situations where you coached someone to success or improved team dynamics. This will demonstrate your capability as a Team Leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle client complaints or manage team performance issues. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards of client care.
✨Engage with Your Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the team's goals, challenges, and how they measure success. This shows your interest in the role and helps you assess if it's the right fit for you.
