At a Glance
- Tasks: Manage a caseload of Uninsured Loss Recovery claims from start to finish.
- Company: A top-rated law firm with over 30 years of experience.
- Benefits: Competitive salary, performance bonus, and generous holiday allowance.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in credit hire or litigation preferred; strong communication skills essential.
The predicted salary is between 25000 - 28000 £ per year.
Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus
We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.
Key Responsibilities
- Review new instructions and manage a caseload of 100–140 files
- Handle enquiries from clients, introducers, and third parties
- Maintain accurate file records and key dates (e.g. limitation)
- Negotiate with insurers, solicitors, engineers, and hire companies
- Prepare cases for court proceedings and issue court papers
- Conduct litigation up to and including final hearings
- Assess case prospects and gather supporting evidence
Candidate Requirements
- Previous credit hire and/or litigation experience preferred
- Other relevant claims handling experience also considered
- Knowledge of legal concepts and civil procedure rules
- Excellent client care, attention to detail, and communication skills
- Strong IT skills (MS Office, time recording systems)
- Highly organised with ability to meet deadlines
- Team player with a proactive approach
Salary & Benefits
- £25,000 – £28,000 DOE + performance-based bonus
- 23 days holiday + Bank Holidays (increasing with service)
- Holiday purchase scheme (up to 1 week extra)
- Attendance bonus
- Death in service benefit (after 1 year)
- Company pension (auto-enrolment)
- Employee assistance programme (24-hour helpline)
- Travel-to-work schemes (bike to work, public transport)
- Annual flu jab and eyecare scheme
About Us
We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated “Excellent” on Trustpilot.
Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims employer: Trades Workforce Solutions
As a leading Legal 500-recognised law firm based in Newcastle upon Tyne, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and well-being. With competitive salaries, performance bonuses, and a comprehensive benefits package including generous holiday allowances and an employee assistance programme, we empower our team to excel in their roles while maintaining a healthy work-life balance. Join us to be part of a collaborative culture where your contributions are valued and your professional development is encouraged.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your negotiation skills! When it comes to discussing salary or benefits, be confident and know your worth. We want you to feel valued right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ULR File Handler role. Highlight any relevant experience in credit hire or litigation, and don’t forget to showcase your client care skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing caseloads and negotiating with insurers. Let us know what makes you tick!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our firm while you’re at it!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire and small claims. Familiarise yourself with the legal concepts and civil procedure rules relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in handling claims, negotiating with insurers, or managing a caseload. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Be Organised
Since the role involves managing 100–140 files, it’s crucial to show that you’re highly organised. Bring along any tools or methods you use to keep track of deadlines and case progress. Discuss how you prioritise tasks and manage your time effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you’ll be handling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
