At a Glance
- Tasks: Manage a caseload of ULR claims, ensuring efficient progress and strong outcomes.
- Company: A top-rated law firm with over 30 years of experience in personal injury and credit hire.
- Benefits: Competitive salary, performance bonus, generous holiday, and employee assistance programme.
- Other info: Excellent career growth opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in credit hire or litigation preferred; strong communication and IT skills required.
The predicted salary is between 25000 - 28000 £ per year.
Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus
We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.
Key Responsibilities
- Review new instructions and manage a caseload of 100–140 files
- Handle enquiries from clients, introducers, and third parties
- Maintain accurate file records and key dates (e.g. limitation)
- Negotiate with insurers, solicitors, engineers, and hire companies
- Prepare cases for court proceedings and issue court papers
- Conduct litigation up to and including final hearings
- Assess case prospects and gather supporting evidence
Candidate Requirements
- Previous credit hire and/or litigation experience preferred
- Other relevant claims handling experience also considered
- Knowledge of legal concepts and civil procedure rules
- Excellent client care, attention to detail, and communication skills
- Strong IT skills (MS Office, time recording systems)
- Highly organised with ability to meet deadlines
- Team player with a proactive approach
Salary & Benefits
- £25,000 – £28,000 DOE + performance-based bonus
- 23 days holiday + Bank Holidays (increasing with service)
- Holiday purchase scheme (up to 1 week extra)
- Attendance bonus
- Death in service benefit (after 1 year)
- Company pension (auto-enrolment)
- Employee assistance programme (24-hour helpline)
- Travel-to-work schemes (bike to work, public transport)
- Annual flu jab and eyecare scheme
About Us
We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated “Excellent” on Trustpilot.
ULR File Handler: Credit Hire & Small Claims employer: Trades Workforce Solutions
As a leading Legal 500-recognised law firm based in Newcastle upon Tyne, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and well-being. With competitive salaries, performance bonuses, and a comprehensive benefits package including generous holiday allowances and health initiatives, we empower our team to excel in their roles while maintaining a healthy work-life balance. Join us to be part of a collaborative culture where your contributions are valued and recognised, making a meaningful impact in the field of Uninsured Loss Recovery.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ULR File Handler: Credit Hire & Small Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace ULR File Handler: Credit Hire & Small Claims
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ULR File Handler role. Highlight any relevant experience in credit hire or litigation, and don’t forget to showcase your strong IT skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your previous claims handling experience and how you can contribute to achieving strong outcomes for our clients.
Showcase Your Communication Skills:Since this role involves handling enquiries from clients and third parties, make sure to demonstrate your excellent communication skills in your application. We want to see how you can effectively negotiate and maintain client care!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire and small claims. Familiarise yourself with the legal concepts and civil procedure rules relevant to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in handling ULR claims or litigation. Be ready to discuss how you managed a caseload, negotiated with insurers, or prepared cases for court. This will demonstrate your capability and fit for the job.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions about the firm’s approach to client care or how they handle complex cases. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
✨Be Organised and Punctual
Arrive on time and bring any necessary documents, like your CV or references. Being organised reflects your ability to manage a caseload effectively, which is crucial for this role. Plus, it sets a positive tone for the interview right from the start!
