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For Companies At a Glance
- Tasks: Provide technical support and collaborate on innovative solutions throughout the sales lifecycle.
- Company: Established tech company in Telford with a focus on customer experience.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact in tech solutions.
- Qualifications: 5 years in IT, strong diagnostics skills, and excellent communication.
- Other info: Flexible working hours and a supportive environment for growth.
The predicted salary is between 27000 - 32000 £ per year.
Seymour John are working with a well-established technology business based in Telford who are looking to recruit a Technical Solutions Engineer to join their Technical Department on a permanent basis. This is a varied and hands-on role, providing technical support across the full sales lifecycle — from pre-sales engagement through to post-sales support. Working closely with sales, service, and technical teams, the successful candidate will play a key role in delivering high-quality technical solutions and delivering an excellent customer experience.
Key Responsibilities
- Providing technical support to customers and partners via phone, email, online systems, and on-site when required
- Collaborating with sales teams on projects, solution recommendations, proposals, and customer presentations
- Taking ownership of technical issues, including investigation, resolution, documentation, and escalation
- Logging and tracking technical issues using internal systems, ensuring accurate updates and resolution tracking
- Managing proof-of-concept and technical customisation projects through to completion
- Supporting and maintaining demonstration equipment and technical resources
- Working closely with internal technical teams to resolve technical and project-related issues
The Successful Candidate Will Have
- A minimum of 5 years’ experience within the IT or technology sector
- At least 3 years’ hands-on experience in computer diagnostics and hardware support
- Strong knowledge of PC architecture, Windows-based systems, networking, and security
- Excellent customer-facing and communication skills
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, solution-focused approach and the ability to work both independently and as part of a team
- Flexibility to travel and adapt working hours when required
What’s on Offer
- Full-time, permanent position
- Hybrid working
- 25 days holiday plus statutory holidays
Technical Solutions Engineer employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can display your projects and technical solutions. This gives potential employers a tangible way to see what you can do beyond just your CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Technical Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Solutions Engineer role. Highlight your experience in IT and technology, especially any hands-on work with computer diagnostics and hardware support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-facing experience and how you’ve successfully collaborated with sales and technical teams in the past. Let us know what excites you about working with us!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples where you've taken ownership of technical issues and resolved them. We love seeing a proactive, solution-focused approach, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC architecture, Windows systems, and networking. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer support. Think about times when you turned a challenging situation into a positive experience for the customer.
✨Be Ready to Collaborate
This position requires working closely with sales and technical teams. Prepare to discuss how you've successfully collaborated on projects before, and be ready to share your approach to teamwork and communication.
✨Demonstrate Your Proactive Approach
Employers love candidates who take initiative. Think of instances where you took ownership of a technical issue or project, and be prepared to explain how you managed it from start to finish, including any challenges you faced.
