Technical Engineering Manager

Overall purpose: As a CBRE Critical Engineering Manager, you will lead and oversee the engineering teams responsible for resolving and completing day-to-day PPM’s & Work Orders, ensuring all tasks are delivered safely, efficiently, with zero impact to clients' operations and to the highest levels of customer satisfaction and experience. You are responsible for the delivery of resilient, compliant, and highly reliable engineering services, ensuring uninterrupted operations within critical environments.

Reporting to: Senior Facilities Manager

Reporting employees: The Critical Engineering Manager leads a multi-skilled Engineering team, including Critical Shift Leaders & Shift Engineers.

Responsibilities

• To respect and act according to CBRE’s rules, regulations and values RISE: Respect, Integrity, Service & Excellence, leading by example with model behaviours.
• Maintain and continuously improve the resilience of all critical systems to achieve zero unplanned downtime.
• Review and approve RAMS and assess impact risk of PPM’s, repairs, project and reactive work efforts.
• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure exceptional delivery of services.
• Arrange and coordinate holiday, training & sickness cover for other members of the shift team.
• Conduct individual & team performance reviews.
• Evaluate and produce annual Planned Preventative Maintenance assessments of plant and equipment and issue recommendations on efficiency improvements and upgrades.
• Technical fault finding and diagnosis of integrated critical power and cooling systems.
• Produce monthly reports as required including equipment efficiency/reliability.
• Produce incident reports when required.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements.
• Assist with the development of critical services training programs such as CNET and CERM.
• Act as authorising engineer where required.
• Point of contact for client and management escalation.
• Share expertise and industry experience with the team to help resolve operational problems.
• Provide leadership to on-site engineers, shift teams, and supervisors to ensure safe, compliant, and high-quality engineering practices.
• Oversee maintenance strategies in line with CBRE and client-specific standards.
• Oversee day-to-day work order delivery, monitoring workload, prioritisation, and response to critical requests.
• Support & work in coordination with the Building Manager, Senior Technical Manager & Lead Facilities Support.
• Achieve contractual SLAs/KPIs such as PPM completion, incident response times, uptime metrics and audit scores.

Skills & Qualifications

• Relevant engineering qualifications (HNC/HND, C&G, NVQ L3+, or degree level).
• CNET or similar accreditation such as CDCMP CDCTP.
• Excel, Corrigo, Microsoft Office.
• HV/LV Authorised Person status or a clear route to achieving it.
• Building automation and monitoring system experience/training.
• Proven experience managing engineering teams in critical environments (banking, data centres, trading floors, telecoms, or similar).
• Strong technical knowledge of electrical and mechanical critical systems, including UPS, generators, HV/LV distribution, cooling systems, BMS and life safety.
• Calm, decisive and structured under pressure.
• Strong leadership presence with excellent team-building ability.
• Customer-focused with a drive for service excellence & exceptional customer experience.
• Analytical and data-driven, with a mindset of continuous improvement.