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- Tasks: Support and enhance Microsoft Dynamics while mentoring trainees in incident management.
- Company: Established organisation with a hybrid work model and supportive culture.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by improving support processes and training the next generation of engineers.
- Qualifications: Experience with Microsoft Dynamics and a background in service desk roles.
- Other info: Join a dynamic team with a focus on ITIL best practices and career development.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity with an established organisation for a Dynamics/Support person on a 3-month contract. This role is hybrid with travel 4 times a month to Swansea. For this role you need experience with Microsoft Dynamics. In this role you will be using your Dynamics knowledge and expertise to help mature and fine tune the support model - configuring Dynamics and PagerDuty.
You will also support the trainees and ensure they are upskilled in dealing with complex support queries with Dynamics.
Responsibilities- Working with internal staff to set up dashboards, alerts and monitoring in line with ITSM tooling.
- Reviewing and providing recommendations to enhance current Operational Support Manuals.
- Designing and delivering an ITIL aligned Incident Management Training program.
- Working with Trainees to triage, diagnose, investigate and resolve incidents raised in relation to Dynamics.
- Providing support and guidance on the Dynamics platform to Trainees/engineers.
- Proven experience supporting Microsoft Dynamics / Dynamics 365
- Strong background in Service Desk, Application Support, or Support Engineering roles
- Hands-on experience with incident management, triage and escalation
- Working knowledge of ITIL / ITSM frameworks
- Experience with PagerDuty or similar alerting/monitoring tools (desirable)
- Comfortable mentoring and supporting junior or trainee engineers
Unfortunately, this company is unable to provide sponsorship. Please apply or contact Altered Resourcing for more info.
Service Desk Engineer in Swansea employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Dynamics, make sure to highlight specific projects or achievements in your conversations. We want to see how you’ve made an impact in previous roles.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL and incident management concepts. We recommend practising common support scenarios you might face, so you can demonstrate your problem-solving skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Share specific examples of how you've tackled complex support queries or mentored others in the past.
Show Off Your ITIL Knowledge: Since this role involves ITIL aligned processes, make sure to mention any relevant certifications or experiences. We love seeing candidates who understand the importance of structured incident management!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Dynamics Inside Out
Make sure you brush up on your Microsoft Dynamics knowledge before the interview. Be ready to discuss specific features, configurations, and how you've used Dynamics in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Support Skills
Prepare examples of your experience in Service Desk or Application Support roles. Think about times when you triaged incidents or resolved complex queries. Being able to articulate these experiences will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with ITIL Practices
Since the role involves designing an ITIL-aligned Incident Management Training program, it’s crucial to understand ITIL principles. Brush up on key concepts and be prepared to discuss how you’ve applied them in previous positions or how you would implement them in this new role.
✨Mentoring Mindset
As you'll be supporting trainees, think about your mentoring style. Prepare to share how you've helped others develop their skills in the past. This will highlight your ability to guide junior engineers and contribute positively to the team dynamic.
