At a Glance
- Tasks: Process customer orders and manage records in a busy home improvement office.
- Company: Join a growing home improvement business with a friendly atmosphere.
- Benefits: Competitive salary, supportive team, and long-term stability.
- Other info: Ideal for organised individuals who thrive in fast-paced environments.
- Why this job: Be part of a dynamic team making homes better every day.
- Qualifications: Experience in administration and order processing is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Surrey
Salary: Competitive, depending on experience
We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement business specialising in windows, doors, conservatories and associated products. This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and previous experience within the fenestration, construction or home improvement sectors.
Key Responsibilities
- Processing customer orders accurately and efficiently using the company's CRM system.
- Managing and updating customer records and order information.
- Handling customer enquiries via telephone and email.
- Providing support to installation teams and responding to fitter queries.
- Liaising with internal departments to ensure smooth order progression.
- Producing and distributing reports as required.
- Monitoring order status and updating customers on progress.
- Answering incoming calls and directing them to the appropriate department.
- Assisting with scheduling and general office administration duties.
- Maintaining accurate records and documentation.
- Supporting management with ad hoc administrative tasks.
Requirements
- Previous administration and order processing experience.
- Strong IT skills and confidence using CRM systems.
- Excellent communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Ability to prioritise workloads in a fast-paced environment.
- Professional and customer-focused approach.
- Experience within the window, door, glazing or home improvement sector would be highly advantageous.
The Ideal Candidate
- Experience using AdminBase, Business Micros or similar industry software would be beneficial.
- Comfortable dealing with customers, surveyors, fitters and suppliers.
- Proactive and able to work independently.
- Positive attitude and strong team player.
This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working environment.
Admin / Order Processor in Sutton employer: Trades Workforce Solutions
Join a thriving home improvement business in Surrey, where your skills as an Order Processor / Administrator will be valued in a supportive and dynamic environment. We offer competitive salaries, opportunities for professional growth, and a friendly workplace culture that prioritises teamwork and customer satisfaction. With a focus on stability and employee development, this role is perfect for those looking to make a meaningful impact in the fenestration and construction sectors.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin / Order Processor in Sutton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the home improvement sector. You never know who might have a lead on an Order Processor role or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Update your LinkedIn profile to reflect your admin skills and experience in the fenestration industry. Make sure it’s polished and professional, as employers often check this before reaching out.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to order processing and customer service. We recommend doing mock interviews with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Admin / Order Processor in Sutton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration and order processing experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your attention to detail and IT skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Order Processor/Admin role. Mention any relevant experience in the fenestration or home improvement sectors to grab our attention.
Show Off Your Communication Skills:Since this role involves handling customer enquiries and liaising with various teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with the home improvement sector, especially windows and doors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Be ready to discuss your previous experience in administration and order processing. Prepare specific examples of how you've used CRM systems and managed customer records. Highlight your attention to detail and organisational skills, as these are crucial for the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions related to customer service and order management. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific challenges they face in the order processing department. This shows your enthusiasm and helps you determine if the company is the right fit for you.
