At a Glance
- Tasks: Manage residential properties and lead a dynamic property management team.
- Company: Leading independent estate agent known for outstanding customer service.
- Benefits: Competitive salary package, career growth, and supportive work environment.
- Other info: Join a passionate team and thrive in a fast-paced, rewarding role.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
My client is a leading multi‑branch independent agent who have built up an impressive brand over many years. They pride themselves on their reputation for delivering outstanding customer service and they believe in bringing together traditional values, the latest technology and a real passion for people and property. They are currently looking for an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead their property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance.
Key Responsibilities
- Portfolio Management
- Oversee a portfolio of managed residential properties, ensuring all tenancy and property related matters are handled efficiently.
- Compliance & Legislation
- Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right‑to‑rent obligations.
- Stay updated on changes in housing law and industry standards, advising management and landlords accordingly.
- Landlord & Tenant Relations
- Build strong and trusting relationships with landlords and tenants.
- Handle escalated complaints and complex cases professionally and proactively.
- Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance.
- Team Leadership
- Support junior property managers and administrators, offering training, coaching and guidance.
- Oversee the quality of work within the property management team and contribute to process improvements.
- Maintenance & Contractor Management
- Coordinate repairs and maintenance with approved contractors.
- Manage quotes, approval processes and contractor performance.
- Ensure emergencies are handled quickly and effectively.
- Administrative Duties
- Prepare documentation such as notices, inventories and inspection reports.
- Maintain accurate records using the company’s property management software.
- Report on KPIs, portfolio health and compliance status.
Key Skills & Experience
- Experience in residential property management.
- Strong understanding of UK lettings legislation and compliance.
- Excellent communication and conflict‑resolution skills.
- ARLA/Propertymark qualification (or working towards) preferred.
- High level of organisation and attention to detail.
- Ability to lead, mentor and support team members.
- Confident using property management systems and Microsoft Office.
Personal Attributes
- Calm under pressure and solution‑focused.
- Professional, reliable and accountable.
- Customer‑service driven with a positive attitude.
- Strong problem solver with the ability to handle complex cases.
- Proactive approach to improving processes and service delivery.
Competitive salary and commission package OTE £35K+ Hours – Monday – Friday 9 – 5:30
Lettings Senior Property Manager in Sutton Coldfield employer: Trades Workforce Solutions
As a leading multi-branch independent agent in Sutton Coldfield, our company is dedicated to fostering a supportive and dynamic work environment where employees can thrive. We offer competitive salaries, a strong emphasis on professional development, and the opportunity to work with a passionate team that values outstanding customer service and innovative practices in property management. Join us to be part of a culture that prioritises collaboration, growth, and excellence in the lettings sector.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Senior Property Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management sector. Attend local events, join online forums, and don’t be shy about reaching out to industry professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your knowledge of UK lettings legislation and compliance. Share specific examples of how you've handled complex cases or improved processes in your previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask if they’d consider you for future opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by practising common questions related to property management. Think about scenarios where you’ve had to resolve conflicts or lead a team. The more prepared you are, the more confident you’ll feel when it’s time to shine in front of your potential new employer!
We think you need these skills to ace Lettings Senior Property Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Senior Property Manager role. Highlight your experience in residential property management and any relevant qualifications, like ARLA/Propertymark. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for property management and customer service. Tell us why you’re the perfect fit for our team and how you can contribute to our reputation for outstanding service.
Showcase Your Communication Skills:As a Senior Property Manager, excellent communication is key. In your application, demonstrate your ability to handle complex cases and build strong relationships with landlords and tenants. We love seeing examples of how you've resolved conflicts or improved processes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of UK lettings legislation and compliance. Being able to discuss recent changes in housing law will show that you're proactive and well-informed, which is crucial for a Senior Property Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or mentored junior staff in the past. This role requires strong leadership, so demonstrating your ability to support and guide others will set you apart from other candidates.
✨Build Rapport
Since this position involves handling landlord and tenant relations, practice building rapport during your interview. Use friendly body language and be ready to discuss how you would handle complex cases or complaints with professionalism and empathy.
✨Be Process-Oriented
Think about ways you've improved processes in previous roles. Be ready to share specific examples of how you've enhanced service delivery or efficiency in property management, as this aligns perfectly with the company's focus on service excellence.
