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- Tasks: Own the ServiceNow platform strategy and manage enhancements for a major insurer's transformation.
- Company: Join a leading insurer undergoing exciting digital transformation in London.
- Benefits: Competitive market rates, flexible working arrangements, and a dynamic work environment.
- Why this job: Be the decision-maker driving impactful changes in a cutting-edge platform.
- Qualifications: 10+ years of ServiceNow experience and strong product ownership skills required.
- Other info: Contract role with potential for extension and excellent career growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
This is a true product ownership role for someone who knows ServiceNow inside out and can own the platform strategy, roadmap, and delivery for a major insurer undergoing transformation. You will be the go-to decision maker for all ServiceNow questions, unblocking concurrent workstreams and ensuring the platform evolves to support service automation and operational integration. This role requires architectural decisions, prioritisation of competing demands, and managing an outsourcer delivering BAU ServiceNow operations plus change. You will own the strategy and roadmap for a platform underpinning a complex transformation programme.
Responsibilities:
- Own the ServiceNow platform strategy and roadmap.
- Prioritise the backlog of enhancements and platform evolution.
- Manage the outsourcer delivering BAU ServiceNow operations, including performance and delivery of change.
- Provide clear decisions to unblock project workstreams on platform design choices, priorities, and delivery trade-offs.
- Ensure platform work aligns to service automation, service operations integration, and Ireland consolidation requirements.
- Be the decision maker for ServiceNow architectural questions when project teams hit roadblocks.
Qualifications:
Essential:
- 10+ years strong ServiceNow platform experience.
- True product ownership capability – roadmap, value prioritisation, backlog management, stakeholder management.
- Expert-level ServiceNow knowledge to own decisions and roadmap (not necessarily a pure architect, but expert enough).
- Strong experience managing third-party outsourcers delivering BAU plus change on ServiceNow.
- Ability to operate under outcome ownership and move fast on decisions.
Desirable:
- Experience supporting multiple concurrent workstreams with a single platform roadmap.
- Strong grasp of service operations context (incident/change/CMDB impacts).
- Financial services background.
The practicalities:
- Contract: 6 months initial, expected to run through end of year.
- Start: ASAP
- IR35: Outside
- Location: Primarily London. Occasional visits elsewhere. Client preference is 2 days/week onsite, though exceptional candidates may negotiate 1 day/week.
ServiceNow Product Manager employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Product Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss your past experiences with ServiceNow. Share specific examples of how you've managed platform strategies and unblocked workstreams.
✨Tip Number 3
Prepare for interviews by diving deep into the company's ServiceNow usage. Understand their challenges and think about how you can contribute to their transformation. Tailor your answers to show you're the perfect fit for their needs.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace ServiceNow Product Manager
Some tips for your application 🫡
Show Your ServiceNow Expertise: Make sure to highlight your extensive experience with ServiceNow in your application. We want to see how you've owned platform strategies and managed roadmaps in the past, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role. Avoid fluff and get straight to the good stuff!
Demonstrate Decision-Making Skills: Since this role involves making architectural decisions and unblocking workstreams, share examples of how you've navigated complex situations in previous roles. We love seeing how you tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be prepared to discuss specific features, functionalities, and how they can be leveraged for service automation and operational integration. This role demands expert-level understanding, so don’t shy away from showcasing your experience.
✨Demonstrate Product Ownership Skills
Be ready to talk about your experience with product ownership, especially in managing roadmaps and prioritising backlogs. Share examples of how you've made architectural decisions and unblocked workstreams in previous roles. This will show that you can handle the responsibilities of this position effectively.
✨Showcase Your Stakeholder Management Experience
Since this role involves managing third-party outsourcers and aligning various stakeholders, come prepared with examples of how you've successfully navigated complex stakeholder environments. Highlight your communication skills and how you’ve ensured everyone is on the same page during transformations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your decision-making abilities under pressure. Think of situations where you had to make tough calls regarding platform design choices or prioritisation. Practising these scenarios will help you articulate your thought process clearly during the interview.
