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- Tasks: Manage complex customer claims and ensure timely resolutions.
- Company: Join a fast-growing online villa specialist with big future plans.
- Benefits: Enjoy flexible working hours and the option to work remotely.
- Why this job: Be part of a dynamic team that values problem-solving and legal expertise.
- Qualifications: Experience in claims handling and strong communication skills are essential.
- Other info: Work around 16 hours per week, balancing office and remote work.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
This is an exciting opportunity to join a fast-growing, dynamic online villa specialist with ambitious plans for the future.
As Senior Escalation Claims Handler, you\’ll help manage post-travel complex customer claims and compliance matters, ensuring fair, timely, and professional resolutions while safeguarding the company’s interests.
You’ll be responsible for managing a broad portfolio of legal claims and disputes, including County Court small claims, arbitration cases, solicitor-led claims, and personal injury matters, while ensuring compliance with UK consumer laws, GDPR, and industry regulations.
Our client is looking for a highly experienced claims handler and problem-solver—someone with exceptional attention to detail, legal process expertise, and the ability to work independently while liaising effectively with solicitors, insurers, regulators, and internal teams. The role requires a confident communicator who thrives under pressure, can handle multiple cases simultaneously, and is comfortable attending mediations and court hearings when required.
Working hours are flexible, around 16 hours per week, and can be based in the office or remotely.
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Senior Escalation Claims Handler - Part-Time employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Escalation Claims Handler - Part-Time
✨Tip Number 1
Familiarise yourself with UK consumer laws and GDPR regulations. Understanding these legal frameworks will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your negotiation skills. As a Senior Escalation Claims Handler, you'll need to effectively communicate and negotiate with various stakeholders, so practice articulating your points clearly and confidently.
✨Tip Number 3
Network with professionals in the claims handling and legal sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare for scenario-based questions in interviews. Think of examples from your past experience where you've successfully managed complex claims or resolved disputes, as this will showcase your problem-solving abilities.
We think you need these skills to ace Senior Escalation Claims Handler - Part-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, legal processes, and customer service. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with complex claims and compliance matters, and explain why you are the ideal candidate for this position.
Highlight Relevant Skills: In your application, emphasise skills such as communication, negotiation, and the ability to work under pressure. Provide examples of how you've successfully managed multiple cases or resolved disputes in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Senior Escalation Claims Handler.
How to prepare for a job interview at Trades Workforce Solutions
✨Showcase Your Legal Expertise
Make sure to highlight your experience with legal claims and disputes during the interview. Be prepared to discuss specific cases you've handled, particularly those involving County Court small claims or personal injury matters, as this will demonstrate your expertise in the field.
✨Demonstrate Attention to Detail
Since the role requires exceptional attention to detail, provide examples of how you've successfully managed complex claims while ensuring compliance with regulations. This could include discussing your methods for reviewing documentation or how you ensure accuracy in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about past experiences where you had to resolve a challenging claim or dispute, and be ready to explain your thought process and the outcome.
✨Communicate Confidently
As a Senior Escalation Claims Handler, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, especially when discussing how you liaise with solicitors, insurers, and regulators. This will help convey your capability to manage multiple cases effectively.
