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- Tasks: Handle commercial claims, provide exceptional customer service, and mentor junior colleagues.
- Company: Join a supportive team at a leading insurance brokerage in Stoke-on-Trent.
- Benefits: 26 days holiday, professional training support, pension scheme, and wellbeing initiatives.
- Other info: Fast-paced role with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in clients' lives while developing your career in a dynamic environment.
- Qualifications: Experience in cross class commercial claims and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
If you are an experienced, cross class, Commercial Claims Handler, thrive on challenge and are passionate about providing exemplary customer service you could be just the person to join our team in Stoke-on-Trent. You would be joining an established, solid, experienced, and friendly team, with the vacancy only arising due to a recent retirement and internal promotion.
Whilst looking for an experienced cross class Commercial Claims Handler, experience in handling haulage, motor trade, liability and property claims would be a distinct advantage, as would progress with professional examinations. Broking experience, including face to face interaction with clients, adjusters, insurers and solicitors would be preferable.
Claims is the benchmark of our service, with our clients relying on us to deliver in their moment of need. We strive to provide our clients with a professional, proactive and empathetic service, keeping them informed throughout the duration of the claim and managing their expectations accordingly.
As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake some client meetings, both virtually and face to face. You will be a technical referral point and assist in the training, mentoring and development of less experienced colleagues. Claims handling is a fast-paced, challenging environment where you are constantly learning new skills and working to ensure that our clients receive the claims settlement that they’re entitled to, challenging insurers, adjusters where necessary, in order to achieve said settlements. No two days are the same.
Requirements- Cross class Commercial Claims Handling Experience.
- Passion for providing an exemplary level of customer service.
- CII qualification or progress towards is desirable.
- Proficient in use of Microsoft Office products, Word, Excel and PowerPoint.
- Experience in using Acturis is desirable.
- Client facing claims handling experience within a Broker is desirable.
- Excellent communication, interpersonal, and negotiation skills.
- Proactive attitude, with the ability to use own initiative.
- Excellent organisational skills and willingness to learn.
- The ability to work under pressure, while maintaining attention to detail.
- Effective teamworking skills and ability to train / mentor others.
In return you will be welcomed and supported by our Ardonagh family, joining an organisation that cares about you as a person and your wellbeing.
Benefits- Holiday entitlement of 26 days plus bank holidays.
- Support with Professional qualifications and training to enhance career development.
- Contributory pension scheme.
- 24-hour support for physical and mental wellbeing.
- 1 paid volunteering day, per year, to give back to our communities.
So, what are you waiting for? Apply today and one of our team will be in touch.
Senior Claims Handler employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Claims Handler role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We want you to shine and show them why you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your claims handling experience and how you’ve provided exemplary customer service in the past. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our Ardonagh family!
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your cross-class Commercial Claims Handling experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for providing exemplary customer service and mention any relevant experience in handling haulage, motor trade, liability, and property claims. Let us know why you’re the perfect fit for our team!
Show Off Your Communication Skills: Since this role involves client interaction, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Ardonagh family!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of cross-class commercial claims, especially haulage, motor trade, liability, and property claims. Be ready to discuss specific cases you've handled and how you navigated challenges, as this will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since providing exemplary customer service is key for this role, prepare examples that highlight your proactive approach and empathy towards clients. Think about times when you went above and beyond to support a client during their claim process.
✨Demonstrate Your Team Spirit
As a Senior Claims Handler, you'll be mentoring others. Share experiences where you've trained or supported colleagues, and emphasise your ability to work collaboratively in a team. This will show that you're not just a lone wolf but someone who values teamwork.
✨Be Ready for Technical Questions
Expect questions about your proficiency with Microsoft Office and any experience with Acturis. Brush up on these tools and be prepared to discuss how you've used them in your previous roles to manage claims effectively.