At a Glance
- Tasks: Support patients with MSK conditions through their care journey via phone.
- Company: Cora Healthcare, dedicated to accessible patient care.
- Benefits: Earn £13.21 per hour with a supportive team environment.
- Other info: Join a caring team and enjoy a rewarding experience.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Warm, friendly, and professional with strong communication skills.
The predicted salary is between 27400 - 27400 £ per year.
Location: Accounts Payable, Floor 2 The Light Box Quorum Business Park, Benton Lane
Salary: £13.21 per hour Full Time | Temporary
As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care journey and ensuring they receive the support, assessment, diagnosis, and treatment they need.
At Cora Healthcare, the focus is on making patient care as straightforward and accessible as possible by providing one dedicated point of contact close to home.
The Role
You’ll be the first point of contact for patients, delivering a warm, professional, and supportive experience over the telephone. You’ll listen carefully to patient needs, answer queries, and ensure every interaction is handled with empathy and efficiency.
What We’re Looking For
- Warm, friendly, and professional
- Passionate about delivering an exceptional patient experience
- Energetic, flexible, and proactive with a "can do" attitude
- Confident using IT systems and technology
- Excellent communicators with strong telephone skills
- Experienced in delivering high levels of customer service
- Previous experience within a contact centre or healthcare environment would be advantageous, but not essential.
Why Join?
This is a fantastic opportunity to join a supportive and rewarding healthcare service where your work genuinely makes a difference to people’s lives every day. If you’re someone who enjoys helping others and wants to be part of a caring and dedicated team, apply today.
Phone-Based Patient Care Coordinator employer: Trades Workforce Solutions
Cora Healthcare is an exceptional employer that prioritises a supportive and rewarding work environment, particularly for those in the Phone-Based Patient Care Coordinator role. Located in the vibrant Quorum Business Park, our team thrives on collaboration and empathy, ensuring that every employee has the opportunity to grow professionally while making a meaningful impact on patients' lives. With a focus on employee development and a culture that values compassion and dedication, Cora Healthcare stands out as a place where you can truly make a difference.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Phone-Based Patient Care Coordinator
✨Tip Number 1
Make sure you research Cora Healthcare before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in making a difference in patient care.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member to get comfortable with handling different patient scenarios and queries.
✨Tip Number 3
Show off your empathy during the interview. Share examples of how you've helped others in previous roles, especially in customer service or healthcare settings. This will highlight your warm and friendly nature!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see how you can contribute to our team at Cora Healthcare.
We think you need these skills to ace Phone-Based Patient Care Coordinator
Some tips for your application 🫡
Show Your Warmth:In your application, let your personality shine through! We want to see that warm and friendly vibe you bring to patient interactions. Share a little about how you connect with people and make them feel at ease.
Highlight Your Experience:Even if you haven't worked in healthcare before, we value any customer service experience. Tell us about your previous roles where you’ve delivered exceptional service, especially over the phone. It’s all about those communication skills!
Be Proactive:We love a 'can do' attitude! In your application, mention times when you've gone above and beyond to help someone. This shows us you're ready to tackle challenges head-on and support our patients effectively.
Apply Through Our Website:Make sure to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Phone-Based Patient Care Coordinator entails. Familiarise yourself with musculoskeletal conditions and how they affect patients. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
Since this role involves supporting patients, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will highlight your suitability for delivering exceptional patient care.
✨Practice Your Communication Skills
As you'll be communicating over the phone, practice clear and friendly communication. You might want to do mock interviews with friends or family, focusing on maintaining a warm tone and active listening. This will help you feel more comfortable during the actual interview.
✨Be Ready to Discuss IT Proficiency
Since the job requires confidence in using IT systems, be prepared to discuss your experience with technology. Think of specific examples where you've successfully used software or tools in previous roles. This will reassure the interviewer that you're capable of handling the technical aspects of the job.
