At a Glance
- Tasks: Support patients with musculoskeletal conditions and guide them through their care journey.
- Company: Cora Healthcare, dedicated to making patient care accessible and straightforward.
- Benefits: Earn £13.21 per hour, enjoy a supportive work environment, and make a real difference.
- Other info: No healthcare experience required; just a passion for helping others.
- Why this job: Join a caring team and help improve lives every day.
- Qualifications: Warm, friendly, and professional with strong communication skills.
The predicted salary is between 27300 - 27300 £ per year.
Location: Accounts Payable, Floor 2 The Light Box Quorum Business Park, Benton Lane
Salary: £13.21 per hour Full Time | Temporary
As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care journey and ensuring they receive the support, assessment, diagnosis, and treatment they need.
At Cora Healthcare, the focus is on making patient care as straightforward and accessible as possible by providing one dedicated point of contact close to home.
The Role
You’ll be the first point of contact for patients, delivering a warm, professional, and supportive experience over the telephone. You’ll listen carefully to patient needs, answer queries, and ensure every interaction is handled with empathy and efficiency.
What We’re Looking For
- Warm, friendly, and professional
- Passionate about delivering an exceptional patient experience
- Energetic, flexible, and proactive with a "can do" attitude
- Confident using IT systems and technology
- Excellent communicators with strong telephone skills
- Experienced in delivering high levels of customer service
- Previous experience within a contact centre or healthcare environment would be advantageous, but not essential.
Why Join?
This is a fantastic opportunity to join a supportive and rewarding healthcare service where your work genuinely makes a difference to people’s lives every day. If you’re someone who enjoys helping others and wants to be part of a caring and dedicated team, apply today.
Patient Care Advisor employer: Trades Workforce Solutions
Cora Healthcare is an exceptional employer that prioritises the well-being of both its patients and employees. Located in the vibrant Quorum Business Park, our supportive work culture fosters professional growth and development, ensuring that every Patient Care Advisor has the opportunity to make a meaningful impact in the lives of those we serve. With a focus on teamwork and a commitment to delivering outstanding patient experiences, Cora Healthcare offers a rewarding environment where your contributions truly matter.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor
✨Tip Number 1
Make sure you research Cora Healthcare and understand their mission. When you know what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you connect better during interviews!
✨Tip Number 2
Practice your telephone skills! Since you'll be the first point of contact for patients, it’s crucial to sound warm and professional. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your 'can do' attitude! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate your proactive nature and passion for delivering exceptional patient experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Patient Care Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for patient care shine through. We want to see that you genuinely care about helping others and are excited about the role of a Patient Care Advisor.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or healthcare. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Warm and Professional:Since you'll be the first point of contact for patients, your written application should reflect a warm and professional tone. Use friendly language and show us that you can communicate effectively, just like you would on the phone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in people’s lives.
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Patient Care Advisor does. Familiarise yourself with musculoskeletal conditions and how they impact patients. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
Since this role involves supporting patients, be prepared to demonstrate your empathetic communication skills. Think of examples from your past experiences where you’ve helped someone in need, and be ready to share these during the interview.
✨Practice Your Telephone Skills
As you'll be the first point of contact for patients, practice speaking clearly and professionally over the phone. You might even want to do a mock call with a friend to get comfortable with handling queries and providing information succinctly.
✨Highlight Your Customer Service Experience
Even if you haven't worked in healthcare before, think about your previous customer service roles. Be ready to discuss how you’ve delivered exceptional service, dealt with difficult situations, and maintained a positive attitude, as these are key traits for a Patient Care Advisor.
