At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences and building strong relationships.
- Company: Join one of the UK's top automotive groups that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy ongoing training and a professional atmosphere focused on your development.
- Why this job: Kickstart your automotive career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 32000 - 39000 £ per year.
Take the next step in your automotive career with one of the UK’s most respected automotive groups — a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We’re looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you’ll be someone who takes pride in creating an exceptional experience for every customer, every time.
What’s on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you’re passionate about customer service and looking to build your career with a leading automotive group, we’d love to hear from you.
Service Advisor in Oxford employer: Trades Workforce Solutions
Join one of the UK’s most respected automotive groups in Oxford, where your career as a Service Advisor will flourish in a supportive and professional environment. With competitive salaries, generous annual leave, and ongoing training opportunities, this company prioritises employee growth and well-being, ensuring you can thrive while delivering exceptional customer service. Enjoy exclusive discounts and a culture that values teamwork and excellence, making it an ideal place for those passionate about the automotive industry.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can refer you directly, which gives you a leg up over other candidates.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick, engaging summary of your experience and what makes you a great fit for the Service Advisor role ready to go.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and be ready to discuss how your skills align with their values and customer service approach. It shows you're genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you're the perfect fit for the Service Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Use examples from your past roles where you’ve successfully managed customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle maintenance issues and be ready to discuss how you would handle customer queries related to these.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to delivering exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you’re engaged by nodding and responding appropriately. This not only helps you understand the questions better but also reflects your ability to communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
