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- Tasks: Lead operations for a major home improvements business, ensuring top-notch customer experiences.
- Company: Dynamic company in the home improvement sector with a focus on customer satisfaction.
- Benefits: Up to £70,000 salary, 30% bonus, car allowance, and extensive benefits.
- Why this job: Join a leadership role that drives impactful change in a fast-paced environment.
- Qualifications: Experience in managing large-scale operations with P&L responsibility is essential.
- Other info: Relocation package available; excellent career growth opportunities await.
The predicted salary is between 60000 - 84000 £ per year.
Location: Norwich, East Anglia
Salary: Up to £70,000 base + 30% bonus OTE + £8,100 car allowance + benefits
This is a senior leadership role with responsibility for a major regional operation, overseeing a high-value retail-focused business unit with annual costs of £10–12 million and delivering £20m+ of installations each year. The role is based at the Norwich depot, which covers the East Anglia region and is located close to Head Office. In addition, the postholder will oversee a satellite depot in Barry Hill. This is a busy and complex region, presenting both operational and logistical challenges, including road infrastructure constraints and limited local labour supply.
Role Purpose
The Regional Operations Manager will lead the full operational pipeline, from customer booking through to completed installation, ensuring a right-first-time experience for every customer. You will be accountable for performance, profitability, customer satisfaction, and team leadership across multiple locations. This is a hands-on leadership role within a business-to-consumer environment, suited to someone with strong commercial acumen and experience managing large, customer-facing operations rather than pure logistics.
Leadership & Team Structure
You will be supported by a strong management team and will have direct responsibility for:
- 4 Senior Managers, including:
- Customer Operations Manager
- 2 Senior Installation Managers
- Planning Manager
The wider team includes field managers, self-employed installers, warehouse supervisors, and warehouse assistants responsible for deliveries and stock movement.
Key Responsibilities
- Full accountability for regional P&L, cost control, and commercial performance
- Recruit, develop, appraise, and retain employees in line with budget and growth plans
- Build and maintain a strong network of subcontractors to meet revenue and capacity targets
- Drive operational KPIs and implement corrective actions where required
- Ensure all installations meet product specifications, health & safety standards, and customer expectations
- Act as the senior escalation point for complex or CEO-level customer complaints
- Champion excellent customer communication and service across the region
- Work collaboratively with internal stakeholders to improve efficiency, quality, and profitability
Candidate Profile
- Proven experience leading large-scale, customer-facing operations with P&L responsibility for £15m+ turnover
- Strong commercial awareness with the ability to interpret and manage financial performance
- Track record of delivering operational improvements, efficiencies, and cost savings
- Confident leader with strong people management and stakeholder engagement skills
- Comfortable operating in a fast-paced, target-driven environment
- B2C operational experience is essential
- Industry experience is advantageous but not essential; candidates from sectors such as kitchen retail or home improvement operations will be considered
- Knowledge of installation-led or trade-based environments is desirable
Additional Information
This is a challenging location due to infrastructure and labour availability; a relocation package is available for the right candidate. Initial interviews will be conducted via Teams, with flexibility to meet off-site for candidates based further afield. A competitive package is on offer, including salary, bonus, car allowance, and comprehensive benefits.
Benefits
- £70,000 base salary + 30% bonus OTE
- £8,100 annual car allowance
- 31 days holiday (increasing with service), plus birthday off and option to buy more
- Pension with life cover and income protection
- Private healthcare and wellbeing benefits
- Discounted products and salary sacrifice schemes (pension, cycle to work, electric vehicle, additional leave)
Regional Operations Manager - Home Improvements in Norwich employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager - Home Improvements in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the home improvement industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operations. Understand their challenges, especially in the East Anglia region, and come armed with ideas on how you can drive performance and customer satisfaction.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss your experience managing large teams and how you've tackled operational challenges in the past. We want to see how you can lead our team to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in the home improvements sector.
We think you need these skills to ace Regional Operations Manager - Home Improvements in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing large-scale operations and any P&L responsibilities you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've driven operational improvements in the past.
Showcase Your Commercial Acumen: Since this role requires strong commercial awareness, make sure to include any relevant achievements that demonstrate your ability to manage financial performance. We love seeing numbers that back up your success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Numbers
As a Regional Operations Manager, you'll need to demonstrate your understanding of P&L and financial performance. Brush up on key metrics related to cost control and profitability, and be ready to discuss how you've managed these in previous roles.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've successfully led teams, developed talent, and handled complex situations. Think about specific instances where your leadership made a difference in customer satisfaction or operational efficiency.
✨Understand the Challenges
Familiarise yourself with the operational and logistical challenges specific to the East Anglia region. Be prepared to discuss how you would tackle issues like road infrastructure constraints and local labour supply shortages, showcasing your problem-solving skills.
✨Emphasise Customer Focus
Since this is a customer-facing role, highlight your experience in delivering excellent customer service. Prepare to discuss how you've championed customer communication and resolved complaints, especially in high-pressure situations.
