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- Tasks: Lead a major regional operation, ensuring top-notch customer experiences and team performance.
- Company: Dynamic retail-focused business with a strong leadership team.
- Benefits: Up to £70,000 salary, 30% bonus, car allowance, and comprehensive benefits.
- Why this job: Make a real impact in a fast-paced environment while leading a talented team.
- Qualifications: Experience in large-scale operations with P&L responsibility and strong leadership skills.
- Other info: Relocation package available; excellent career growth opportunities await.
The predicted salary is between 42000 - 84000 £ per year.
This is a senior leadership role with responsibility for a major regional operation, overseeing a high-value retail-focused business unit with annual costs of £10–12 million and delivering £20m+ of installations each year. The role is based at the Norwich depot, which covers the East Anglia region and is located close to Head Office. In addition, the postholder will oversee a satellite depot in Barry Hill. This is a busy and complex region, presenting both operational and logistical challenges, including road infrastructure constraints and limited local labour supply.
The Regional Operations Manager will lead the full operational pipeline, from customer booking through to completed installation, ensuring a right-first-time experience for every customer. You will be accountable for performance, profitability, customer satisfaction, and team leadership across multiple locations. This is a hands-on leadership role within a business-to-consumer environment, suited to someone with strong commercial acumen and experience managing large, customer-facing operations rather than pure logistics.
You will be supported by a strong management team and will have direct responsibility for:
- 4 Senior Managers, including:
- Customer Operations Manager
- 2 Senior Installation Managers
- Planning Manager
Key Responsibilities
- Full accountability for regional P&L, cost control, and commercial performance
- Recruit, develop, appraise, and retain employees in line with budget and growth plans
- Build and maintain a strong network of subcontractors to meet revenue and capacity targets
- Drive operational KPIs and implement corrective actions where required
- Ensure all installations meet product specifications, health & safety standards, and customer expectations
- Act as the senior escalation point for complex or CEO-level customer complaints
- Champion excellent customer communication and service across the region
- Work collaboratively with internal stakeholders to improve efficiency, quality, and profitability
Candidate Profile
- Proven experience leading large-scale, customer-facing operations with P&L responsibility for £15m+ turnover
- Strong commercial awareness with the ability to interpret and manage financial performance
- Track record of delivering operational improvements, efficiencies, and cost savings
- Confident leader with strong people management and stakeholder engagement skills
- Comfortable operating in a fast-paced, target-driven environment
- B2C operational experience is essential
- Industry experience is advantageous but not essential; candidates from sectors such as kitchen retail or home improvement operations will be considered
- Knowledge of installation-led or trade-based environments is desirable
Additional Information
- This is a challenging location due to infrastructure and labour availability; a relocation package is available for the right candidate
- Initial interviews will be conducted via Teams, with flexibility to meet off-site for candidates based further afield
- A competitive package is on offer, including salary, bonus, car allowance, and comprehensive benefits
Benefits
- £70,000 base salary + 30% bonus OTE
- £8,100 annual car allowance
- 31 days holiday (increasing with service), plus birthday off and option to buy more
- Pension with life cover and income protection
- Private healthcare and wellbeing benefits
- Discounted products and salary sacrifice schemes (pension, cycle to work, electric vehicle, additional leave)
Regional Operations Manager in Norwich employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their operations, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved operations in previous roles. We love hearing about your successes and how you can bring that to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who are eager to make an impact in our operations.
We think you need these skills to ace Regional Operations Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Operations Manager. Highlight your experience in managing large-scale operations and any P&L responsibilities you've had. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've driven operational improvements and customer satisfaction in previous roles.
Showcase Your Leadership Skills: We’re looking for a confident leader, so don’t hold back! In your application, emphasise your people management skills and how you’ve successfully led teams in fast-paced environments. Let us know how you’ve built strong networks and improved team performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Numbers
As a Regional Operations Manager, you'll be dealing with P&L and operational KPIs. Brush up on your financial metrics and be ready to discuss how you've managed budgets and improved profitability in past roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've led teams, resolved conflicts, and developed talent. Be ready to discuss your approach to building a positive team culture and how you motivate others to achieve targets.
✨Understand the Challenges
Familiarise yourself with the specific operational challenges in the East Anglia region, such as infrastructure constraints and labour supply issues. Discussing these challenges and how you would address them demonstrates your proactive thinking and readiness for the role.
✨Customer-Centric Mindset
Since this is a customer-facing role, be prepared to talk about how you've championed customer service in previous positions. Share specific examples of how you've handled complex customer complaints and ensured a right-first-time experience for clients.
