At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing tech team in Northampton with a supportive culture.
- Benefits: Salary up to £28,000, ongoing training, 25 days holiday, and pension scheme.
- Other info: Opportunity for career growth and exposure to diverse technologies.
- Why this job: Kick-start your IT career and gain hands-on experience in a dynamic environment.
- Qualifications: Enthusiasm for IT, strong communication skills, and basic tech knowledge required.
The predicted salary is between 24000 - 24000 £ per year.
Location: Northampton
Hours: Full-Time, Permanent
Salary: £24,000 per annum DOE
Start Your IT Career with Us
Are you passionate about technology and looking for the perfect opportunity to kick‑start or develop your IT career? We're looking for a friendly, enthusiastic and motivated IT Support Technician to join a growing team in Northampton. This is a fantastic opportunity for someone early in their IT journey who wants to gain hands‑on experience, learn from experienced colleagues and build a long‑term career in technology. You’ll be the first point of contact for IT support across the Group, helping colleagues solve technical issues, setting up equipment and ensuring everyone has the tools they need to work effectively. No two days are the same, and you’ll gain exposure to a wide range of technologies, systems and projects.
What You’ll Be Doing
- Providing first‑line IT support to colleagues across the Group
- Troubleshooting hardware, software and user issues
- Setting up and configuring laptops, desktops, mobile phones and tablets
- Installing and updating software and applications
- Creating and managing user accounts and permissions
- Monitoring and checking backup systems
- Supporting new starters with IT equipment and account setup
- Maintaining IT equipment records and documentation
- Escalating more complex issues where appropriate
- Delivering excellent customer service and technical support
What We’re Looking For
- You don’t need years of experience – we’re more interested in your attitude, enthusiasm and willingness to learn.
- A genuine interest in IT and technology
- Enjoys helping people and solving problems
- Has strong communication and customer service skills
- Organised, reliable and proactive
- Keen to learn new skills and develop professionally
- Can work independently and as part of a team
- Has a basic understanding of Windows PCs, Microsoft Office and common IT hardware
Essential Requirements
- Full UK driving licence
- Access to your own vehicle
- Willingness to travel occasionally to other company locations, including Retford
- Basic knowledge of computer systems and IT equipment
Desirable Skills & Experience
- Previous experience in an IT support, helpdesk or customer‑facing role
- Experience with Microsoft 365
- Experience setting up PCs, laptops, phones or tablets
- Relevant IT qualifications, certifications or college courses
What You’ll Get in Return
- Salary up to £28,000 depending on experience
- A genuine opportunity to build a career in IT
- Ongoing training and professional development
- Exposure to a broad range of technologies and business systems
- Supportive and approachable team environment
- Company pension scheme
- 25 days holiday plus bank holidays
- Free on‑site parking
This is a fully office‑based role in Northampton, Monday to Friday. Occasional travel to National and International office will be required occasionally. Ready to take the next step in your IT career? Apply today and become part of a team where you’ll learn, grow and make a real impact from day one.
IT Support Technician in Northampton employer: Trades Workforce Solutions
Join a dynamic and supportive team in Northampton as an IT Support Technician, where your passion for technology will be nurtured and developed. With a focus on employee growth, you'll receive ongoing training and exposure to diverse technologies, all while enjoying a friendly work culture that values collaboration and customer service. Benefit from a competitive salary, generous holiday allowance, and the opportunity to make a meaningful impact from day one.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trades Workforce Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trades Workforce Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trades Workforce Solutions!
✨Direct Apply to Trades Workforce Solutions
Let's not forget to apply directly through the Trades Workforce Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trades Workforce Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trades Workforce Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trades Workforce Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
