At a Glance
- Tasks: Deliver exceptional customer service and handle inquiries with professionalism.
- Company: Join a fantastic client in the heart of Durham.
- Benefits: Flexible shifts, full paid training, and potential for permanent role.
- Other info: Office-based role with various shift patterns, including a 4-day workweek.
- Why this job: Be part of a team that values your dedication and offers career growth.
- Qualifications: Positive attitude; previous experience is a plus but not required.
The predicted salary is between 20000 - 25000 € per year.
Join Our Team as a Customer Service Advisor based in Durham. Are you passionate about delivering great customer service? We’re working with a fantastic client based in the heart of Durham, to hire Customer Service Advisors on a temporary ongoing basis — with the opportunity to secure a permanent role for the right person.
What You'll Do
- Provide exceptional customer care while using various internal systems.
- Handle customer inquiries efficiently and professionally.
What We’re Looking For
- A positive, flexible attitude — shifts will vary Monday to Sunday, between 8am and 8pm.
- Various shift patterns available, including a 4-day workweek!
- Both full‑time (37 hours/week) and part‑time (27.5 hours/week) options.
- Previous customer service experience is a big plus, but not essential as full paid training is provided.
Additional Info
- This is an office‑based role in central Durham.
- Successful applicants must pass a credit check and DBS check.
Ready to take the next step? Apply today with your CV and join a team that values your dedication!
Customer Service Advisor - Durham in North East employer: Trades Workforce Solutions
Join a vibrant team in the heart of Durham, where we prioritise exceptional customer service and employee satisfaction. Our flexible shift patterns, including the option for a 4-day workweek, ensure a healthy work-life balance while providing comprehensive training to support your growth. With opportunities for permanent roles and a supportive work culture, we are committed to fostering your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Durham in North East
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be flexible with your availability! The job requires shifts that vary throughout the week. Highlight your willingness to adapt to different schedules during your interview to show you're ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor - Durham in North East
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight any customer service experience you have, even if it's just a part-time gig. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Tailor Your Cover Letter:Your cover letter is your chance to show us why you're the perfect fit for the Customer Service Advisor role. Mention specific skills that match the job description and share a little about your passion for delivering great customer service.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and enthusiasm quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Even if you don't have direct experience, think of examples from your past where you've provided great service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving abilities and positive attitude.
✨Be Ready for Shift Questions
Since the shifts vary, be prepared to discuss your availability openly. Show flexibility and a willingness to adapt to different schedules. This will highlight your commitment to the role and your understanding of the job's demands.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
