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- Tasks: Manage a caseload of ULR claims, ensuring efficient progress and strong outcomes.
- Company: A top-rated law firm with over 30 years of experience in personal injury and credit hire.
- Benefits: Competitive salary, performance bonus, generous holiday, and employee assistance programme.
- Why this job: Join a dynamic team and make a real difference in clients' lives through legal expertise.
- Qualifications: Experience in credit hire or litigation preferred; strong communication and IT skills required.
- Other info: Opportunities for career growth in a supportive and collaborative environment.
The predicted salary is between 25000 - 28000 £ per year.
Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus
We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.
Key Responsibilities
- Review new instructions and manage a caseload of 100–140 files
- Handle enquiries from clients, introducers, and third parties
- Maintain accurate file records and key dates (e.g. limitation)
- Negotiate with insurers, solicitors, engineers, and hire companies
- Prepare cases for court proceedings and issue court papers
- Conduct litigation up to and including final hearings
- Assess case prospects and gather supporting evidence
Candidate Requirements
- Previous credit hire and/or litigation experience preferred
- Other relevant claims handling experience also considered
- Knowledge of legal concepts and civil procedure rules
- Excellent client care, attention to detail, and communication skills
- Strong IT skills (MS Office, time recording systems)
- Highly organised with ability to meet deadlines
- Team player with a proactive approach
Salary & Benefits
- £25,000 – £28,000 DOE + performance-based bonus
- 23 days holiday + Bank Holidays (increasing with service)
- Holiday purchase scheme (up to 1 week extra)
- Attendance bonus
- Death in service benefit (after 1 year)
- Company pension (auto-enrolment)
- Employee assistance programme (24-hour helpline)
- Travel-to-work schemes (bike to work, public transport)
- Annual flu jab and eyecare scheme
About Us
We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated "Excellent" on Trustpilot.
Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims in Newcastle upon Tyne employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your skills align with their needs, especially in handling ULR claims. Practice common interview questions and think about how you can demonstrate your experience in credit hire and litigation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ULR File Handler role. Highlight any relevant experience in credit hire or litigation, and don’t forget to showcase your attention to detail and client care skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing caseloads and negotiating with insurers.
Show Off Your IT Skills: Since we value strong IT skills, make sure to mention your proficiency with MS Office and any time recording systems you’ve used. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire and litigation processes. Familiarise yourself with the key legal concepts and civil procedure rules relevant to Uninsured Loss Recovery claims. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisation Skills
Since you'll be managing a caseload of 100–140 files, it's crucial to demonstrate your organisational skills during the interview. Bring examples of how you've successfully managed multiple cases or projects in the past, highlighting your attention to detail and ability to meet deadlines.
✨Practice Your Negotiation Techniques
Negotiation is a big part of this role, so be prepared to discuss your experience in this area. Think of specific instances where you've negotiated with insurers or other parties, and be ready to explain your approach and the outcomes. This will show that you have the skills needed to achieve strong results for clients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you’ll be handling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
