At a Glance
- Tasks: Support patients with MSK conditions through their care journey via phone.
- Company: Cora Healthcare, dedicated to making patient care accessible and straightforward.
- Benefits: Earn £13.21 per hour with a supportive team and rewarding work.
- Other info: Join a caring team and enjoy a fulfilling role in healthcare.
- Why this job: Make a real difference in people's lives every day while helping others.
- Qualifications: Warm, friendly, and professional with strong communication skills.
The predicted salary is between 27400 - 27400 £ per year.
Location: Accounts Payable, Floor 2 The Light Box Quorum Business Park, Benton Lane
Salary: £13.21 per hour
Full Time | Temporary
As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care journey and ensuring they receive the support, assessment, diagnosis, and treatment they need. At Cora Healthcare, the focus is on making patient care as straightforward and accessible as possible by providing one dedicated point of contact close to home.
The Role
You’ll be the first point of contact for patients, delivering a warm, professional, and supportive experience over the telephone. You’ll listen carefully to patient needs, answer queries, and ensure every interaction is handled with empathy and efficiency.
What We’re Looking For
- Warm, friendly, and professional
- Passionate about delivering an exceptional patient experience
- Energetic, flexible, and proactive with a "can do" attitude
- Confident using IT systems and technology
- Excellent communicators with strong telephone skills
- Experienced in delivering high levels of customer service
Previous experience within a contact centre or healthcare environment would be advantageous, but not essential.
Why Join?
This is a fantastic opportunity to join a supportive and rewarding healthcare service where your work genuinely makes a difference to people’s lives every day. If you’re someone who enjoys helping others and wants to be part of a caring and dedicated team, apply today.
Phone-Based Patient Care Coordinator in Newcastle upon Tyne employer: Trades Workforce Solutions
Cora Healthcare is an exceptional employer that prioritises a supportive and rewarding work environment, where employees can truly make a difference in patients' lives. Located in the vibrant Quorum Business Park, our team enjoys a culture of collaboration and growth, with opportunities for professional development and a focus on delivering outstanding patient care. Join us to be part of a dedicated team that values empathy, communication, and a proactive approach to healthcare.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Phone-Based Patient Care Coordinator in Newcastle upon Tyne
✨Tip Number 1
Make sure you research Cora Healthcare before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend to get comfortable with answering questions and handling patient queries.
✨Tip Number 3
Show off your empathy during the interview. Share examples of how you've helped others in previous roles, especially in customer service or healthcare settings, to demonstrate your caring nature.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at Cora Healthcare.
We think you need these skills to ace Phone-Based Patient Care Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Warmth:In your application, let your personality shine through! We want to see that warm and friendly vibe you bring to patient interactions. Share examples of how you've made a difference in someone's day.
Highlight Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to showcase your excellent communication skills. Use your application to demonstrate how you've effectively handled queries or provided support in previous roles.
Emphasise Your Customer Service Experience:Even if you haven't worked in healthcare before, we value any customer service experience. Make sure to mention any relevant roles where you delivered high levels of service and how that can translate to our patient care environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Phone-Based Patient Care Coordinator. Familiarise yourself with musculoskeletal conditions and how they impact patients. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
Since this role involves supporting patients, be prepared to demonstrate your empathetic communication style. Think of examples from your past experiences where you’ve helped someone in need, and be ready to share these during the interview. It’s all about showing that you care!
✨Practice Your Telephone Skills
As you'll be communicating primarily over the phone, practice speaking clearly and professionally. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions in a phone-based format. Remember, first impressions count!
✨Be Ready for IT Questions
Since the job requires confidence in using IT systems, brush up on any relevant technology you might encounter. Be prepared to discuss your experience with different software or systems, and if you’re not familiar with something specific, express your willingness to learn quickly.
