At a Glance
- Tasks: Support patients with MSK conditions, guiding them through their care journey.
- Company: Cora Healthcare, dedicated to making patient care accessible and straightforward.
- Benefits: Earn £13.21 per hour, enjoy a supportive work environment, and make a real difference.
- Other info: No healthcare experience needed; just a passion for helping others!
- Why this job: Join a caring team and help improve lives every day.
- Qualifications: Warm, friendly, and professional with strong communication skills.
The predicted salary is between 27300 - 27300 £ per year.
Location: Accounts Payable, Floor 2 The Light Box Quorum Business Park, Benton Lane
Salary: £13.21 per hour
Full Time | Temporary
As a Patient Care Advisor, you’ll play a vital role in supporting patients experiencing musculoskeletal (MSK) conditions — helping guide them through their care journey and ensuring they receive the support, assessment, diagnosis, and treatment they need. At Cora Healthcare, the focus is on making patient care as straightforward and accessible as possible by providing one dedicated point of contact close to home.
The Role
You’ll be the first point of contact for patients, delivering a warm, professional, and supportive experience over the telephone. You’ll listen carefully to patient needs, answer queries, and ensure every interaction is handled with empathy and efficiency.
What We’re Looking For
- Warm, friendly, and professional
- Passionate about delivering an exceptional patient experience
- Energetic, flexible, and proactive with a "can do" attitude
- Confident using IT systems and technology
- Excellent communicators with strong telephone skills
- Experienced in delivering high levels of customer service
Previous experience within a contact centre or healthcare environment would be advantageous, but not essential.
Why Join?
This is a fantastic opportunity to join a supportive and rewarding healthcare service where your work genuinely makes a difference to people’s lives every day. If you’re someone who enjoys helping others and wants to be part of a caring and dedicated team, apply today.
Patient Care Advisor in Newcastle upon Tyne employer: Trades Workforce Solutions
Cora Healthcare is an exceptional employer that prioritises the well-being of both its patients and employees. Located in the vibrant Quorum Business Park, our supportive work culture fosters professional growth and development, ensuring that every Patient Care Advisor has the opportunity to make a meaningful impact in the lives of those we serve. With a focus on teamwork and a commitment to delivering outstanding patient experiences, joining Cora Healthcare means being part of a dedicated team that values compassion and excellence.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Newcastle upon Tyne
✨Tip Number 1
Make sure you research Cora Healthcare and their approach to patient care. Knowing their values and mission will help you connect with the team during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since you'll be the first point of contact for patients, it’s crucial to sound warm and professional. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your empathy and customer service skills during the interview. Share examples from your past experiences where you went above and beyond to help someone, especially in a healthcare or contact centre setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Care Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for patient care shine through. We want to see that you genuinely care about helping others and are excited about the role of a Patient Care Advisor.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or healthcare. We love seeing how your background aligns with our mission to provide exceptional patient experiences.
Be Warm and Professional:Since you'll be the first point of contact for patients, your written communication should reflect a warm and professional tone. We’re looking for someone who can convey empathy and support right from the start.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Patient Care Advisor entails. Familiarise yourself with musculoskeletal conditions and the kind of support patients might need. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role is all about patient care, be prepared to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped someone in need or resolved a difficult situation with compassion. This will highlight your suitability for the position.
✨Practice Your Communication Skills
As you'll be the first point of contact for patients, strong communication skills are essential. Practice speaking clearly and professionally over the phone. You could even do mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations with patients. Think about potential challenges you might face and how you would address them. This will show that you're proactive and ready to tackle the demands of the job.
