At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences.
- Company: Join a respected automotive group that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy ongoing training and genuine career progression opportunities.
- Why this job: Build strong customer relationships and thrive in a fast-paced environment.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 32000 - 39000 £ per year.
Take the next step in your automotive career with one of the UK’s most respected automotive groups — a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional. Your responsibilities will include:
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We’re looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you’ll be someone who takes pride in creating an exceptional experience for every customer, every time.
What’s on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you’re passionate about customer service and looking to build your career with a leading automotive group, we’d love to hear from you.
Service Advisor in Milton employer: Trades Workforce Solutions
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee development. With a competitive salary, generous annual leave, and ongoing training opportunities, this role as a Service Advisor offers a supportive work culture where your contributions are valued. Experience a rewarding career in a fast-paced environment, with the chance to build lasting relationships and enjoy exclusive employee benefits.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Milton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the Service Advisor role. Keep it concise and engaging!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how your skills align with their mission of delivering exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Advisor in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you're the right fit for the Service Advisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer service. Share specific examples of how you've built strong relationships with customers in the past, as this is key for the role.
Show Off Your Communication Skills:Since communication is crucial for a Service Advisor, ensure your application is clear and well-structured. Use a friendly tone that reflects your personality, but keep it professional – we want to see your ability to connect with customers right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your automotive knowledge. Understand the basics of vehicle maintenance and repairs, as well as the services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or built strong relationships with customers. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to providing a first-class experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase the question back to the interviewer to ensure you understand it correctly before answering.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
