At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience.
- Company: Join one of the UK's top automotive groups that values its people.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy a supportive environment with great progression opportunities.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Strong customer service skills and a passion for the automotive industry.
The predicted salary is between 32000 - 39000 £ per year.
Take the next step in your automotive career with one of the UK’s most respected automotive groups — a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We’re looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you’ll be someone who takes pride in creating an exceptional experience for every customer, every time.
What’s on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you’re passionate about customer service and looking to build your career with a leading automotive group, we’d love to hear from you.
Customer-First Service Advisor — Automotive Aftersales in Milton employer: Trades Workforce Solutions
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee well-being. With a competitive salary, generous annual leave, and ongoing training opportunities, this role as a Customer-First Service Advisor offers a supportive work culture where your contributions are valued. Enjoy exclusive employee discounts and a clear path for career progression in a dynamic environment that fosters professional growth.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer-First Service Advisor — Automotive Aftersales in Milton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can refer you directly, which gives you a leg up.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your experience and what makes you a great fit for the Service Advisor role ready to go.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and be ready to discuss how your skills align with their customer-first approach. It’ll show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can sometimes give you a better chance of getting noticed.
We think you need these skills to ace Customer-First Service Advisor — Automotive Aftersales in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer service. Share specific examples of how you've built strong relationships with customers in the past, as this is key for the Service Advisor role.
Showcase Your Communication Skills:Since communication is crucial in this role, ensure your written application is clear and professional. Use a friendly tone that reflects your personality, but keep it polished to demonstrate your professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle maintenance issues and how to communicate these effectively to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to build relationships and ensure a smooth service experience, as this is crucial for the role of a Service Advisor.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking relevant questions. This shows that you value communication, which is key in a customer-focused role.
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations. Share specific instances where you managed multiple tasks or dealt with difficult customers while maintaining professionalism. This will reassure them that you can thrive in a fast-paced environment.
