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- Tasks: Provide top-notch customer support and manage Helpdesk services for occupiers.
- Company: Dynamic customer service provider based in Manchester.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and experience with Microsoft Office required.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A customer service provider in Manchester is looking for a Helpdesk support specialist to manage and operate Helpdesk services for commercial and residential occupiers. You will be the first line of support, resolving and logging requests while ensuring a high level of customer satisfaction.
The ideal candidate will possess:
- Excellent communication skills
- Attention to detail
- Experience with Microsoft Office
This role requires the ability to handle multiple priorities and ensure a proactive approach to customer queries.
Occupier Helpdesk Specialist in Manchester employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupier Helpdesk Specialist in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled tricky situations in the past. Think of specific instances where you resolved customer issues effectively, as this will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Occupier Helpdesk Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Helpdesk role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Occupier Helpdesk Specialist position. We love seeing enthusiasm and a proactive attitude, so let that personality of yours come through!
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your ability to convey information clearly and effectively. We’re looking for candidates who can handle queries with ease, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you understand the role of an Occupier Helpdesk Specialist. Brush up on common helpdesk scenarios and customer service best practices. Familiarise yourself with Microsoft Office, as you'll likely be asked about your experience with it.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer queries in the past, showcasing your ability to handle multiple priorities.
✨Be Proactive
Demonstrate your proactive approach by thinking ahead about potential customer issues. Prepare to discuss how you would handle various situations, showing that you can anticipate needs and act before problems escalate.
✨Attention to Detail Matters
Highlight your attention to detail during the interview. You could mention specific instances where your meticulous nature helped resolve a complex issue or improved customer satisfaction. This will show that you take pride in your work and care about the quality of service you provide.
