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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist users.
- Company: Join Richer Sounds, the UK's leading hi-fi and home cinema retailer.
- Benefits: Enjoy flexible hours, profit sharing, and a pet-friendly office.
- Why this job: Be part of a people-first culture where your voice matters.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Great opportunities for learning and career progression await you.
The predicted salary is between 28000 - 32000 £ per year.
Location: Manchester (On-site with flexible hours)
Salary: £28,000 – £32,000 per annum
Contract: Permanent, Full Time
About Richer Sounds
Richer Sounds is the UK’s leading specialist retailer of hi-fi, home cinema and TV equipment, with 51 stores nationwide and a thriving e-commerce platform. Founded in November 1978 by Julian Richer, the business has always focused on offering outstanding value for money and exceptional customer service.
In May 2019, Julian Richer transferred 60% of the company’s shares into an Employee Owned Trust, giving all colleagues a genuine voice in the future direction of the business. This means every employee plays a part in shaping how Richer Sounds operates and grows.
We are proud to be recognised as a responsible and people-first business, holding several prestigious accreditations including:
- Which? Retailer of the Year (5 times in the last 10 years)
- Living Wage Employer (no zero-hour contracts)
- Fair Tax Mark for transparency and responsibility
- Mayor of London’s Good Work Standard, recognising outstanding working environments
At Richer Sounds, we believe in doing business the right way – for our customers, our colleagues, and the wider community.
The Role
We are looking for an enthusiastic and customer-focused 1st / 2nd Line IT Support Engineer to join our internal IT team based in Manchester. This role is ideal for someone who enjoys supporting users, solving problems, and developing their technical skills in a collaborative, people-first environment.
You will provide frontline and second-line support for colleagues across our stores, offices, and distribution network, ensuring systems run smoothly and issues are resolved efficiently. There is strong scope for progression and development within the team for the right individual.
Key Responsibilities
- Provide 1st and 2nd line IT support for day-to-day issues relating to hardware, software, desktops, and user access
- Troubleshoot and support Windows OS, Microsoft 365, printers, and general desktop environments
- Escalate and assist with more complex 2nd line issues involving networks, servers, and core systems
- Support users remotely and on-site when required
- Log, track, and resolve incidents and requests using the service desk system
- Work closely with senior IT staff on ongoing issues, upgrades, and IT projects
- Maintain clear communication and excellent customer service when supporting non-technical users
Skills & Experience Required
- Previous experience in a 1st / 2nd Line IT Support role (internal IT or MSP environment)
- Good working knowledge of Microsoft 365, Active Directory, and basic networking
- Strong troubleshooting and problem-solving abilities
- Confident, friendly communicator with a customer-first mindset
- Willingness to learn, develop, and grow technically
- A positive attitude and strong culture fit – we hire for mindset as well as skills
Culture & Benefits
At Richer Sounds, our people are at the heart of everything we do. You’ll be joining a friendly, supportive, and long-tenured team where colleagues are trusted, listened to, and encouraged to develop.
Benefits include:
- Employee ownership scheme with profit share
- Pet-friendly office environment
- Subsidised meals
- Flexible working hours
- Supportive, inclusive and social workplace culture
- Excellent learning and progression opportunities
IT Support Engineer in Manchester employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can be a great conversation starter during interviews and shows your passion for the field.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Richer Sounds.
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention your knowledge of Microsoft 365 and troubleshooting skills. We want to see how you fit into our people-first culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you’re excited about joining Richer Sounds and how you can contribute to our team. Keep it friendly and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently. It’s all about demonstrating that customer-first mindset we value so much!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community at Richer Sounds!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky problem or helped a non-technical user understand a complex issue. This will highlight your troubleshooting abilities and customer-first mindset.
✨Communicate Clearly
Since you'll be supporting users who may not be tech-savvy, practice explaining technical concepts in simple terms. During the interview, demonstrate your friendly communication style and how you can make users feel comfortable and supported.
✨Emphasise Your Willingness to Learn
Richer Sounds values growth and development, so express your eagerness to learn new skills and take on challenges. Share any relevant training or certifications you've pursued, and talk about how you plan to continue developing your technical expertise.
