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- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Leading IT service provider with a friendly and flexible culture.
- Benefits: Employee ownership, subsidised meals, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Enthusiasm for IT and strong customer service skills.
- Other info: Flexible hours and a supportive environment for learning.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider is seeking an enthusiastic IT Support Engineer to provide 1st and 2nd line support in Manchester. The ideal candidate will support users across various environments and troubleshoot technical issues, all while maintaining excellent customer service.
The role offers opportunities for growth and learning in a friendly and flexible working environment with notable benefits such as employee ownership and subsidised meals.
IT Support Engineer - 1st/2nd Line | Flexible Hours in Manchester employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 1st/2nd Line | Flexible Hours in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a portfolio or a blog where you share tips and solutions. This not only showcases your expertise but also demonstrates your passion for IT support.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend role-playing with a friend to get comfortable explaining your thought process when solving technical issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our friendly team!
We think you need these skills to ace IT Support Engineer - 1st/2nd Line | Flexible Hours in Manchester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about providing support and helping users solve their tech troubles.
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Customer Service Matters: Since excellent customer service is key for us, include examples of how you've gone above and beyond to help users in the past. This will show us that you understand the importance of user satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with flexible hours!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills required for the role. Familiarise yourself with common troubleshooting techniques and tools used in 1st and 2nd line support. Being able to demonstrate your knowledge will show that you're ready to tackle any issues that come your way.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations or provided exceptional support in the past. Think about times when you went above and beyond to help a user, as this will highlight your commitment to customer satisfaction.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Knowing that they offer flexible hours and employee ownership can help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, opportunities for growth, or specific challenges they face in IT support. This not only demonstrates your interest but also helps you gauge if the role is the right fit for you.
