At a Glance
- Tasks: Deliver excellent customer service and manage the hire process from start to finish.
- Company: Join a well-established hire and infrastructure support operation in Bolton.
- Benefits: Enjoy a competitive salary, pension, holidays, and employee recognition awards.
- Other info: Great opportunity for career development in a supportive team environment.
- Why this job: Perfect for those who thrive in fast-paced environments and love building relationships.
- Qualifications: Experience in customer service or sales support is a plus; strong communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
Location: Bolton
Hours: Monday – Friday, 08:00 – 17:30 (1 Lunch)
Salary: Up to £34,000 per year (dependent on experience)
Benefits:
- Company pension
- 20 days holidays + bank holidays
- Retail discounts & employee recognition awards
- Life assurance
- 24/7 employee assistance programme
About the Role: Customer Service – It’s a People Thing
Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast‑paced environment where no two days are the same? If so, this opportunity could be a great fit. As a Hire Controller, you’ll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you’ll support customers with their on‑site service requirements – such as welfare units, portable sanitation, fencing, and other site equipment – guiding them through the full hire process from enquiry to off‑hire and follow‑up. You’ll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.
Key Responsibilities:
- Handle inbound hire enquiries via phone, email, and online channels
- Manage the full hire lifecycle from initial enquiry to off‑hire and feedback
- Build and maintain strong, long‑term customer relationships
- Identify opportunities to maximise hire revenue and upsell additional services
- Liaise with internal teams to coordinate deliveries, collections, and service schedules
- Resolve customer queries and issues efficiently and professionally
- Maintain accurate records and ensure high standards of service delivery
About You:
- Previous experience in a customer service, hire desk, or sales support role
- Confident managing inbound enquiries and processing orders
- Experience within construction, site services, or the hire sector is advantageous
- Strong communication and relationship‑building skills
- Able to work independently and collaboratively within a team
- Highly organised with the ability to manage multiple priorities
- Comfortable using Microsoft Office and learning new systems
- Proactive, adaptable, and customer‑focused in your approach
About the Opportunity:
You’ll be joining a busy and supportive environment within a well‑established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast‑moving, customer‑focused role, where no two days are the same. The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.
Hire Controller in Manchester employer: Trades Workforce Solutions
As a Hire Controller in Bolton, you'll be part of a dynamic team that prioritises customer service and employee development. With a supportive work culture, competitive salary, and benefits like a company pension and 24/7 employee assistance programme, this role offers a fantastic opportunity for personal and professional growth in a fast-paced environment. Join us to make a meaningful impact while enjoying retail discounts and recognition awards for your hard work.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Hire Controller, especially your customer service skills.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role is all about building relationships, think of examples where you've successfully managed customer queries or upsold services in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds!
We think you need these skills to ace Hire Controller in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and the hire sector. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about building relationships, let your personality shine through in your written application. Use clear and engaging language to demonstrate your ability to connect with customers and handle enquiries effectively.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple priorities, so make sure to mention any experience you have in managing tasks or projects. Give us examples of how you've kept things running smoothly in a busy environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire Controller role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your communication and relationship-building skills. Think of examples from your past where you've successfully managed customer interactions or resolved issues. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling difficult customers or managing multiple priorities. Practise your responses by thinking through how you would approach these situations, focusing on your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, opportunities for professional development, or how success is measured in the Hire Controller position. It’s a great way to leave a lasting impression.
