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- Tasks: Manage the Helpdesk, resolving requests and providing first-line support to customers.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference by helping people and improving their experience.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Fast-paced environment with room for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Manage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.
- Act as first-line support, handling enquiries professionally and empathetically, escalating issues where required.
- Maintain accurate customer and property data in line with GDPR requirements.
- Monitor Helpdesk performance, identifying trends and opportunities for service improvement.
- Prioritise requests with the customer service team to minimise disruption to occupiers.
- Provide clear, proactive updates to occupiers on request status, delays, and next steps.
- Build strong relationships with occupiers, understanding their needs across commercial and residential settings.
- Liaise with internal teams, managing agents, contractors, and suppliers to ensure timely and high-quality resolution.
- Contribute to continuous improvement of Helpdesk systems, processes, and customer experience.
Business Support
- Manage and accurately document approved business orders.
- Support the Management Team with wellbeing and culture initiatives.
About You
- Communication and interpersonal skills, with a customer-focused approach.
- Organisational, time-management, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Confident handling customer queries, complaints, and disputes calmly and professionally.
- Proactive, adaptable, and eager to learn and develop.
- Comfortable working independently and collaboratively within a team.
- Good administrative skills and working knowledge of Microsoft Office.
- Strong written and spoken English.
Knowledge & Expertise
- Analytical and organised, with the ability to work under pressure.
- Flexible, self-motivated, and positive toward change.
- Team player with the ability to prioritise and multitask effectively.
Helpdesk Operative in Manchester employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries and complaints, try role-playing with a friend or family member. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your proactive approach and ability to adapt in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Operative in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Helpdesk Operative role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about customer interaction, let your written communication shine! Use clear, concise language and demonstrate your ability to handle queries professionally in your application.
Highlight Your Problem-Solving Abilities: We love a proactive approach! Share examples of how you've tackled challenges in previous roles, especially those that required quick thinking and organisation. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Helpdesk Inside Out
Before the interview, make sure you understand the key responsibilities of a Helpdesk Operative. Familiarise yourself with common helpdesk software and processes, as well as the importance of SLAs. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires strong communication and interpersonal skills, prepare examples of how you've handled customer queries or complaints in the past. Think about times when you resolved issues calmly and professionally, and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial for a Helpdesk Operative. Bring up specific instances where you've successfully juggled various tasks or projects. Highlight your time-management strategies and how you ensure attention to detail, especially in a fast-paced environment.
✨Be Proactive and Adaptable
Employers love candidates who are eager to learn and adapt. Prepare to discuss how you've embraced change in previous roles and contributed to improvements in processes or systems. Show that you're not just looking to fill a position but are genuinely interested in growing with the company.
