At a Glance
- Tasks: Deliver 5-star service to guests and manage their queries throughout the night.
- Company: Luxury 5-star hotel in the heart of London.
- Benefits: Competitive salary, service charge, paid travel card, and a supportive team.
- Other info: Flexible 4 on, 4 off schedule with opportunities for career growth.
- Why this job: Join a prestigious hotel and gain invaluable experience in hospitality.
- Qualifications: Experience with Opera PMS and a passion for customer service.
The predicted salary is between 25396 - 35396 £ per year.
We are delighted to continue working with one of our best clients, a luxury 5‑star hotel located in the heart of London. They are looking for a warm and welcoming Night Receptionist to ensure their guests receive round‑the‑clock 5‑star service. You will need to have experience using Opera PMS and working nights in luxury hotels.
You’ll be wondering what’s in it for you as a Night Receptionist:
- £25,396 per annum plus circa £10,000 service charge
- Working 4 on, 4 off – 8pm to 8am
- Paid travel card – Up to zone 4 (After 6 months)
- Working alongside a team of leading industry professionals
- Invaluable experience pushing towards further accolades
Responsibilities as a Night Receptionist:
- Providing unforgettable customer service to each and every guest, both on arrival and throughout their whole stay
- Showcasing your knowledge of Opera PMS to ensure a consistent 5‑star service
- Ensuring all guest queries are handled swiftly and acting as a point of contact for any customer questions
- Going above and beyond to meet and exceed guests’ expectations
As the Night Receptionist, you will ensure all guests have a positive stay at the hotel. This will involve building relationships, providing an enjoyable check‑in experience and going above and beyond to ensure all guest expectations are met and exceeded.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Night Receptionist – Luxury 5 Star Hotel in London employer: Trades Workforce Solutions
Join a prestigious luxury 5-star hotel in the heart of London, where you will be part of a dynamic team dedicated to delivering exceptional service. With competitive pay, a generous service charge, and a paid travel card after six months, this role offers not just a job but a pathway to professional growth in the hospitality industry. Experience a supportive work culture that values your contributions and provides opportunities for advancement while working alongside leading industry professionals.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist – Luxury 5 Star Hotel in London
✨Tip Number 1
Make sure to showcase your personality during the interview! The hotel is looking for someone warm and welcoming, so let your charm shine through. Remember, they want to see how you interact with others, so be yourself!
✨Tip Number 2
Brush up on your Opera PMS skills before the interview. If you can demonstrate your knowledge and experience with the system, it’ll show you’re ready to hit the ground running. We all know that confidence in your abilities can make a huge difference!
✨Tip Number 3
Prepare some examples of how you've gone above and beyond for guests in previous roles. This will help you illustrate your commitment to providing 5-star service, which is key for this position. We want to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Night Receptionist role!
We think you need these skills to ace Night Receptionist – Luxury 5 Star Hotel in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through. We want to see how you connect with guests and create that 5-star experience right from the start!
Highlight Relevant Experience:Make sure to mention your experience with Opera PMS and any previous roles in luxury hotels. We’re looking for someone who can hit the ground running, so show us what you've got!
Tailor Your CV:Don’t just send a generic CV! Tailor it to this role by emphasising your customer service skills and night shift experience. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Opera PMS
Make sure you brush up on your knowledge of Opera PMS before the interview. Familiarise yourself with its features and functionalities, as you'll need to demonstrate your expertise in using it to provide that 5-star service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for guests. The hotel is looking for someone who can provide unforgettable customer service, so be ready to share specific stories that highlight your warm and welcoming nature.
✨Understand the Night Shift Dynamics
Since this role involves working nights, think about how you can manage your energy levels and stay alert during those hours. Be prepared to discuss how you handle the unique challenges of night shifts and maintain a positive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the hotel and its operations. Inquire about their approach to guest satisfaction or how they support their staff in providing top-notch service. This will demonstrate your enthusiasm for the role.
