At a Glance
- Tasks: Deliver top-notch customer care for Danone consumers across various channels.
- Company: Join Konecta, a global leader in customer experience services.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on gym memberships.
- Other info: Flexible hours, full training provided, and great career growth opportunities.
- Why this job: Be the voice of Danone, helping consumers while having fun at work!
- Qualifications: Fluent in French and Dutch with strong communication skills.
The predicted salary is between 29500 - 29500 £ per year.
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Benelux Danone consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of Danone products, and will handle queries and consumer complaints about these products and their consumption.
At the core of the multi-skilled "One Danone Careline" team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that Danone consumers receive the quality of care expected while following Danone procedures and quality processes.
You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day‑to‑day social media operations, including proactive and reactive conversation of specific brands, providing best‑in‑class service to the client. You will be responsible for publishing, monitoring and moderating social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice.
The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second‑language capabilities.
We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well‑loved client.
- Fluent French and Dutch speaker
- Ability to communicate effectively and empathically with a wide range of consumers and members of the public
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
- Customer care experience, preferably within the food industry sector
- Strong interest in food and foods for special medical purposes
- IT skills: ability to use Google Suite and Microsoft Office, strong typing skills; CRM knowledge such as Salesforce is a plus
- Flexible to work shifts
- Self‑motivated and a team player
- To have fun at work!
Konecta UK working culture of fun and sociable team environment.
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500+
Apprenticeships qualifications and career flight path schemes
Perk Box: Recognition and reward schemes
Cycle to work scheme
With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the Danone contract, whose opening hours are 7.30am – 4pm Monday to Friday and 8am – 1pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business.
Full training will be given by Konecta and will include supporting ongoing training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training.
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help "raise the bar" in terms of customer experience. Careline Advisors are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Customer Service Advisor - Dutch and French Speaking - Hybrid in London employer: Trades Workforce Solutions
At Konecta UK, we pride ourselves on fostering a vibrant and supportive work culture that values fun and teamwork. As a Careline Advisor, you will not only enjoy competitive benefits such as a pension scheme and discounted gym memberships but also have ample opportunities for personal and professional growth within a global company dedicated to delivering exceptional customer experiences. Join us in our London office, where your multilingual skills will shine while you make a meaningful impact on the lives of Danone consumers.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Dutch and French Speaking - Hybrid in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Konecta or have connections with Danone. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview like a pro! Research common customer service scenarios and think about how you'd handle them. Show off your language skills and empathy during the conversation – that's what they're looking for!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate their time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Customer Service Advisor - Dutch and French Speaking - Hybrid in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for fluent French and Dutch speakers, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your Experience:When you’re writing about your previous roles, focus on experiences that relate to customer care, especially in the food industry. We want to see how you've handled consumer queries and complaints, so share specific examples that demonstrate your problem-solving skills.
Be Personable and Empathetic:In your application, let your personality shine through! We value empathy and a friendly approach, so use a tone that reflects your caring nature. Share stories that show how you’ve connected with customers and resolved their issues in a positive way.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values before you hit 'send'.
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Products
Before the interview, make sure you’re familiar with Danone's product range. Understanding their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Language Skills
Since this role requires fluency in French and Dutch, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to impress your interviewers.
✨Empathy is Key
As a Careline Advisor, you'll need to handle consumer queries with empathy. Think of examples from your past experiences where you resolved customer issues effectively and compassionately, and be ready to share these stories.
✨Familiarise Yourself with Social Media
Since you'll be managing customer interactions on social media, brush up on best practices for engaging with customers online. Be ready to discuss how you would handle specific situations on platforms like Facebook and Instagram.
