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- Tasks: Provide top-notch admin support and help make a difference for girls and young women.
- Company: Join Girlguiding North East England, a leading charity empowering young women.
- Benefits: Enjoy free onsite parking, a supportive team, and valuable experience.
- Why this job: Be part of a mission-driven organisation and gain hands-on administrative skills.
- Qualifications: Experience in office roles and delivering excellent customer service is a must.
- Other info: Dynamic work environment with opportunities to contribute to meaningful projects.
The predicted salary is between 24000 - 36000 £ per year.
Location: Monks Cross, York (In-person) (free onsite parking)
Hours: 5 days per week – 9am to 4.30pm (30 minute unpaid lunch break)
Contract: Temporary 3 to 6 months
Reports to: Region Manager, Girlguiding North East England
About Us
Girlguiding North East England is part of Girlguiding UK, the leading charity for girls and young women in the UK. With over 2,500 groups, supported by more than 8,000 volunteers, we deliver fun, adventure and challenge to 35,000 young members across the North East, Yorkshire and the Humber. Our region office provides essential support to volunteers and staff who help make a difference to girls and young women every day.
About the Role
Reporting to the Region Manager, you will provide high-quality customer service, respond to enquiries, and support the work of our staff team and lead volunteers.
Main Responsibilities
- General Administration
- Undertake a range of office duties including answering phone calls, responding to emails and greeting visitors.
- Respond to general enquiries from volunteers and external contacts, directing queries to appropriate colleagues or lead volunteers.
- Maintain accurate records and ensure only current documents are stored and used.
- Team Support
- Provide administrative support to region office staff members across a variety of tasks and projects.
- Contribute ideas for continuous improvement and work collaboratively as part of the region team.
- Event & Operational Support
- Provide reception and administrative support at events, trainings and meetings, including room set-up, printing, refreshments and equipment checks.
Role-Specific Experience & Skills
You will have experience of:
- Working in an office environment or administrative role.
- Delivering a high level of customer service via phone and email.
- Using IT and communication systems effectively.
- Providing reception or front-of-house support at events or meetings.
- Managing spreadsheets and/or membership systems to a proficient level.
- Working within data protection and GDPR requirements in a charity or similar setting.
Example Activities
These will vary throughout the period and may include but are not limited to:
- Processing online shop orders (picking, packing, addressing and posting).
- Preparing the bi-weekly region team update (adding content to email template).
- Supporting the Region Archive Shop by photographing items and preparing content for upload.
- Setting up rooms for meetings and events; preparing refreshments and printing materials.
- Administering awards nominations, including collating citations and maintaining records.
- Supporting Chief Team invitations administration (tracking invites, responses and attendance).
- Managing store cupboard tasks such as checking first aid kits and labelling storage boxes.
- Packing or posting materials for events or region-wide mailouts.
Administration Support in London employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Support in London
✨Tip Number 1
Get to know the company! Research Girlguiding North East England and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Administration Support role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about specific examples from your past roles that demonstrate your skills, especially in handling enquiries and supporting teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Administration Support in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled enquiries and supported others in previous roles, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since the role involves maintaining accurate records and managing various tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of your work and ensure everything runs smoothly.
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administration Support role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-quality customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about specific situations where you handled enquiries or resolved issues effectively, as this will demonstrate your capability to meet their expectations.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle certain administrative tasks or scenarios. Brush up on your organisational skills and think through how you would manage multiple tasks, such as setting up for an event while responding to queries. Being able to articulate your thought process will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
