Internal Sales

Objective: To deliver exceptional customer satisfaction by effectively managing client expectations while aligning with business objectives.

Key Responsibilities / Tasks

• Proactively address customers’ needs through an end-to-end approach, identifying value-added solutions.
• Prepare quotes and estimates for current and potential clients in coordination with the Sales Representative and commercial team (pricer).
• For fully managed accounts, handle initial pricing in coordination with the commercial function.
• Submit proposals to decision makers for approval, ensuring margin compliance, before returning offers to clients and Sales Representatives.
• Monitor the effectiveness of submitted quotations and propose adjustments when needed.
• Manage order intake while ensuring compliance with company terms, including pricing, quantities, and delivery deadlines.
• Track delivery performance, make prioritization decisions to resolve delays, and forecast orders for assigned customers.
• Oversee stock agreements and Vendor Managed Inventory (VMI) procedures. Manage returns and corresponding credit notes.
• Maximise sales volume and profitability for assigned accounts.
• Communicate clearly with customers and address their requests efficiently.
• Attend meetings with Sales Representatives and managers.
• Encourage customers to use web-based ordering systems.
• Track development of customer projects with the technical office.
• Initiate actions for recovering overdue payments.
• Keep customer information up to date in management systems (e.g., GPT, SAP).
• Attend ad hoc customer meetings in coordination with management.
• Prospect and engage assigned accounts via phone according to defined platforms.
• Initiate merchandise purchases proactively.
• Support initiatives to enhance customer margins.

Sales Systems & Reporting

• Implement the company’s structured sales approach in daily activities.
• Follow communication and reporting procedures to ensure alignment across all commercial stakeholders.
• Maintain and update Account Plans for selected customers as requested by regional management.
• Fully manage internal and external claims related to invoicing, pricing, and administrative issues.
• Report potential business improvements identified in the course of duties to management.

Training & Development

• Actively participate in personal training programs, support new initiatives, and report skill gaps to enhance professional development.

Marketing & Customer Engagement

• Organise and coordinate customer events and plant visits, following guidance from the Customer Service Manager and assigned Sales Representative, to strengthen client relationships.

Recommended Profile

• Experience: At least 1 year in internal sales and/or customer service.
• Experience in the packaging or manufacturing industry is an advantage.

Skills & Training

• Product knowledge
• Administrative processes
• Customer service / call centre experience
• IT proficiency
• Project management
• Problem solving