At a Glance
- Tasks: Resolve complex customer cases in debt collections with empathy and professionalism.
- Company: Dynamic company in central Bristol focused on supporting vulnerable customers.
- Benefits: Hybrid working, generous holiday allowance, private medical insurance, and life assurance.
- Other info: Join a dedicated team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in debt collections and excellent communication skills required.
The predicted salary is between 28800 - 28800 £ per year.
Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis. As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.
Benefits
- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Private medical insurance
- Employee assistance programme
- Season ticket loans and a whole lot more
RESPONSIBILITIES
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
- Previous experience supporting vulnerable customers within a regulated environment
- Prior debt collections experience within a B2C environment
- Experience supporting customers with mortgage products
- Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Collections Advisor, apply today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today!
Hybrid Debt Collections Advisor 35h Empathetic Resolver employer: Trades Workforce Solutions
Join a compassionate and supportive team as a Collections Advisor in the heart of Bristol, where your role will make a meaningful impact on customers during challenging times. With a strong focus on employee well-being, our client offers a generous benefits package, including hybrid working options, ample holiday allowance, and opportunities for personal growth within a collaborative work culture. This is an excellent opportunity for those looking to develop their skills in a regulated environment while making a positive difference in people's lives.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Debt Collections Advisor 35h Empathetic Resolver
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Don’t shy away from reaching out directly to firms like Trades Workforce Solutions. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Hybrid Debt Collections Advisor 35h Empathetic Resolver
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Trades Workforce Solutions.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Trades Workforce Solutions's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Trades Workforce Solutions
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Trades Workforce Solutions.
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Since this is a full-time position, employers at Trades Workforce Solutions will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Trades Workforce Solutions employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
