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For Companies At a Glance
- Tasks: Reconfigure NEC Housing, improve workflows, and enhance user journeys.
- Company: A forward-thinking London Local Authority focused on housing solutions.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Why this job: Join a team that transforms housing systems and impacts the community positively.
- Qualifications: Experience with NEC Housing and strong analytical skills required.
- Other info: Opportunity for growth and knowledge sharing in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A London Local Authority is seeking a highly skilled Housing Technical Specialist / Business Analyst with strong hands-on experience configuring the NEC Housing platform. This role will support the optimisation and reconfiguration of NEC Housing across multiple modules, improve user journeys, and ensure that operational processes and data management are fully embedded into the system. The successful candidate will work closely with Housing, Digital and Apps Support teams to deliver improved workflows, reduce spreadsheet dependence, and strengthen in-house system capability.
Key Responsibilities
- System Configuration & Technical Delivery
- Reconfigure NEC Housing across all modules, including public-facing portals (e.g., customer self-service, repairs portals, online applications).
- Analyse system workflows and implement improvements to ensure processes are fully captured within NEC Housing rather than being handled off-system.
- Configure NEC to support operational efficiencies, service improvements, and data accuracy.
- Business & System Analysis
- Engage stakeholders across Housing, Repairs, Compliance, Finance, and IT to understand requirements and translate them into workable NEC system solutions.
- Produce business cases, requirements documentation, process maps, and benefits analysis to support decision-making.
- Document all system changes, configurations, and process designs to support ongoing maintenance.
- Data, Reporting & Process Improvement
- Develop a general understanding of NEC Housing data sets, including how data is structured, stored, and surfaced through modules and reporting tools.
- Support the authority’s efforts to move away from standalone spreadsheets by embedding reporting and operational processes within NEC Housing.
- Ensure effective data governance and alignment with system best practice.
- Knowledge Transfer & Team Development
- Upskill the BAU Applications Support team through training, documentation, knowledge sharing and technical guidance.
- Contribute to the development of internal Subject Matter Experts (SMEs) through structured handovers and capability building.
- Support UAT, user training, system documentation, and internal knowledge development.
Experience & Skills Required
- Extensive hands-on configuration experience with NEC Housing, covering multiple modules and public-facing portals.
- Strong background as a Business Analyst or System Analyst, including stakeholder engagement, requirements gathering, business case development, and benefits articulation.
- Understanding of end-to-end user journeys, with the ability to bring off-system processes into NEC Housing through configuration or workflow design.
- Broad understanding of NEC Housing data structures and how data is used across modules.
- Experience improving system usage by eliminating standalone spreadsheets and embedding processes within the core housing system.
- Proven ability to provide training, documentation, and knowledge transfer to BAU system support teams.
- Excellent communication skills, analytical thinking, and attention to detail.
- Previous experience in local government or the social housing sector is highly desirable.
Housing Business Analyst (System Analyst) employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Business Analyst (System Analyst)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with NEC Housing. Attend local meetups or online webinars to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with NEC Housing configurations and any successful projects you've worked on. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to system analysis and stakeholder engagement. Use real-life examples from your past experiences to demonstrate how you can optimise processes and improve user journeys.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can sometimes give you a better chance of landing that interview. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Housing Business Analyst (System Analyst)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Business Analyst role. Highlight your hands-on experience with NEC Housing and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience in improving user journeys and data management.
Showcase Your Analytical Skills: In your application, be sure to highlight your analytical thinking and problem-solving abilities. We love candidates who can engage stakeholders and translate their needs into workable solutions, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your NEC Housing Inside Out
Make sure you have a solid understanding of the NEC Housing platform, especially its configuration and modules. Familiarise yourself with how it supports user journeys and operational processes, as this will be crucial in demonstrating your expertise during the interview.
✨Engage Stakeholders Like a Pro
Prepare to discuss how you've engaged with various stakeholders in previous roles. Think about specific examples where you gathered requirements or translated needs into workable solutions. This will show your ability to collaborate effectively across teams.
✨Showcase Your Analytical Skills
Be ready to talk about your experience with data management and reporting within NEC Housing. Highlight any instances where you've improved system usage or reduced reliance on spreadsheets, as this aligns perfectly with the role's focus on operational efficiencies.
✨Demonstrate Your Training and Knowledge Transfer Experience
Since part of the role involves upskilling the BAU Applications Support team, come prepared with examples of how you've successfully trained others or shared knowledge in the past. This will illustrate your capability to contribute to team development and internal expertise.
