Operations Supervisor in Hounslow

We are working with a national FM contractor who are reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.

Due to expansion, they are looking to recruit an Operations Supervisor to join the team. The role is looking for an experienced and motivated Operations Supervisor to support the delivery of multiple maintenance contracts across a diverse portfolio of clients. This role involves supervising a larger team of engineers and operatives across the South Wales, North Wales, Birmingham, London and South West regions, travelling and overseeing day-to-day operations, ensuring contractual compliance, and maintaining high service standards across all sites.

This role requires a flexible person who has a strong background in facilities or maintenance services, with proven team leadership, contract administration experience, and a commercial mindset focused on service quality and profitability.

The Role:

• Oversee the operational delivery of multiple maintenance contracts across various client sites.
• Supervise, support, and coordinate a wider team of engineers, operatives, and subcontractors.
• Ensure PPM schedules, reactive works, and remedial actions are delivered on time and to specification.
• Allocate resources effectively to meet service level agreements and manage priorities across contracts.
• Monitor job progress, staff performance, and client satisfaction, addressing any issues proactively.
• Act as the main point of escalation for operational issues across contracts, ensuring swift resolution.
• Support the mobilisation of new contracts, ensuring seamless integration with existing operations.
• Ensure compliance with company policies, H&S regulations, and client-specific requirements.
• Prepare and submit accurate weekly invoicing, including supporting documentation, in line with completed works.
• Maintain acceptable profitability across contracts by managing costs, monitoring labour/productivity, and identifying opportunities for efficiency.
• Support the preparation of quotes, remedial conversions, and accurate costings.
• Maintain clear, accurate documentation and contract records in line with audit and compliance standards.
• Work closely with Contracts Managers and senior leadership to drive service quality, operational performance, and financial health.

Skills and Experience:

• Proven experience in a supervisor or operational role within the facilities, maintenance, or engineering sector.
• Experience managing teams across multiple contracts or client portfolios.
• Strong understanding of PPM, reactive, and remedial maintenance workflows.
• Commercial awareness with experience managing budgets and profitability.
• Strong understanding of invoicing processes and ability to compile accurate weekly invoicing data.
• Comfortable using CAFM systems and internal optimisation tools (e.g., scheduling platforms, asset registers, etc.).
• Strong Contract Administration skills with an understanding of contract law and compliance obligations.
• Excellent organisational and multitasking abilities to manage varying priorities simultaneously.
• Strong communication and leadership skills, able to motivate teams and liaise effectively with clients.
• Proficient in Microsoft Office and familiar with reporting dashboards and operational KPIs.

Desirable Qualifications:

• Technical or trade background (e.g., NVQ Level 3, HNC/HND, or equivalent in a mechanical or electrical discipline).
• IOSH or equivalent Health & Safety qualification.
• Experience working with retail, healthcare, or multi-site clients is advantageous.

The Package:

• Salary £40,000 – £45,000 DOE
• Company vehicle
• Monday - Friday
• Permanent full time
• 28 days annual leave
• Pension
• Joining a passionate and friendly team
• Genuine progression for someone with the passion to do so