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- Tasks: Lead the front office team and ensure guests have a memorable stay.
- Company: Luxury country house hotel known for elegance and warm hospitality.
- Benefits: Competitive salary, excellent training, employee discounts, and free parking.
- Why this job: Step into a senior role and grow your career in a high-quality hotel.
- Qualifications: Confident and personable with front office experience.
- Other info: Transport required due to location; supportive management encourages development.
The predicted salary is between 26500 - 27500 £ per year.
We’re pleased to be supporting an excellent opportunity within a beautiful country house hotel set in the Hampshire countryside. Known for its elegant interiors, warm hospitality, and high standards of service, this property offers a refined yet welcoming guest experience.
As Head Receptionist, you will act as the number two to the Reception Manager, playing a key role in leading the front office team and ensuring every guest receives a seamless and memorable stay. Working alongside a small, dedicated team, this is a great opportunity for someone looking to step into a senior front office position within a well-regarded hotel. Due to the hotel’s location, having your own transport is essential.
You’ll be wondering what’s in it for you as the Head Receptionist:
- £26,500 to £27,500 per annum plus £1,500 service charge
- Working 40 hours per week
- Varied shift pattern (6am to 2pm, 2pm to 10pm, or 12pm to 8pm)
- Excellent training and career progression opportunities
- Supportive management team that encourages growth and development
- Company pension scheme
- Employee discounts
- Free on-site parking
Responsibilities as the Head Receptionist:
- Supporting the Reception Manager in the day-to-day running of the front office
- Leading by example to deliver warm, professional, and efficient guest service
- Handling guest enquiries, requests, and any issues with confidence and care
- Assisting with team training, rotas, and maintaining high performance standards
- Working closely with other departments to ensure a seamless guest journey
This is a brilliant opportunity for a confident and personable front office professional who is ready to take the next step in their career within a high-quality hotel environment.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Head Receptionist – Luxury Country House Hotel employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist – Luxury Country House Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, values, and what makes them unique. This way, when you chat with the team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Head Receptionist role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you’d handle guest complaints or lead a team. We want you to feel confident and ready to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head Receptionist – Luxury Country House Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe of our hotel.
Tailor Your CV: Make sure your CV is tailored to the Head Receptionist role. Highlight your relevant experience in front office management and customer service, and don’t forget to mention any leadership roles you've had. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to include all the essential details about your experience and skills. We appreciate straightforwardness, especially in a busy hotel environment!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel’s history, values, and unique offerings. Familiarise yourself with their service standards and any recent news or awards. This will not only impress the interviewers but also help you tailor your answers to align with the hotel's ethos.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you can inspire and motivate others to deliver exceptional guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in guest relations. Prepare for scenarios like handling difficult guests or managing high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Dress to Impress
Given the luxury setting of the hotel, your appearance matters. Dress smartly and professionally to reflect the hotel's standards. This shows that you understand the importance of presentation in the hospitality industry and are ready to represent the hotel well.