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- Tasks: Lead a dynamic contact centre team to drive sales and enhance customer experiences.
- Company: Join a fast-paced scale-up focused on delivering exceptional service and growth.
- Benefits: Enjoy a competitive salary, performance bonuses, generous holidays, and hybrid working options.
- Why this job: Make a real impact by shaping processes and building a high-performance culture.
- Qualifications: Looking for a commercially driven leader with experience in sales and customer service.
- Other info: This role offers the chance to inspire and develop teams while achieving business goals.
The predicted salary is between 43200 - 72000 £ per year.
Skills: Sales Contact Centre Customer Service Sales Strategy Commerical Growth Operations
Salary type:
Salary type: Annual
Salary: Negotiable
Location:
Location: West Midlands/Hybrid remote
Job ID:
Job ID: 36614
Job Description
Are you a commercially driven leader with a passion for delivering exceptional customer experiences? This is a rare opportunity to take ownership of a high-performing contact centre operation, leading sales, customer service, and care coordination teams of around 25 people. You’ll be at the forefront of driving sales growth, improving conversion rates, and ensuring every customer journey is seamless from the first enquiry through to travel.
We’re looking for someone who thrives in a fast-paced, scale-up environment and can inspire, coach, and develop managers and frontline teams to deliver their very best. With responsibility for sales targets, customer satisfaction, and operational excellence, you’ll have the chance to make a tangible impact—improving performance, shaping processes, and building a high-performance culture.
This hybrid role (three days a week in Birmingham) comes with a competitive salary, performance bonus, generous holiday allowance, and the unique chance to contribute to a mission that changes lives. If you’re data-driven, people-focused, and motivated by results, this is your opportunity to lead with purpose while driving business growth.
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Head of Sales and Contact Centre employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales and Contact Centre
✨Tip Number 1
Familiarise yourself with the latest trends in sales and customer service, especially within contact centres. Understanding what drives success in these areas will help you speak confidently about your vision for the role.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in leading sales teams or contact centres. Engaging in conversations can provide insights and potentially valuable connections that may support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales growth and improved customer experiences in previous roles. Being able to share measurable outcomes will demonstrate your capability and fit for this position.
✨Tip Number 4
Research StudySmarter's mission and values thoroughly. Aligning your personal goals with our objectives will not only help you stand out but also show your genuine interest in contributing to our mission.
We think you need these skills to ace Head of Sales and Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and contact centre operations. Use specific examples that demonstrate your leadership skills and ability to drive commercial growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention how your background aligns with the role's requirements and your vision for leading a high-performing team.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements such as sales targets met or exceeded, improvements in customer satisfaction scores, and successful team development initiatives.
Showcase Your Leadership Style: In your application, describe your approach to coaching and developing teams. Provide examples of how you've inspired others and fostered a high-performance culture in previous roles.
How to prepare for a job interview at Trades Workforce Solutions
✨Showcase Your Leadership Skills
As a Head of Sales and Contact Centre, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Highlight Your Commercial Acumen
This role requires a strong understanding of sales strategy and commercial growth. Be ready to discuss your experience with driving sales performance and improving conversion rates, using specific metrics to back up your claims.
✨Emphasise Customer Experience
Since the position revolves around delivering exceptional customer experiences, prepare to talk about how you've enhanced customer journeys in previous roles. Share specific initiatives you've implemented that led to increased customer satisfaction.
✨Prepare for Data-Driven Discussions
Being data-driven is crucial for this role. Familiarise yourself with key performance indicators relevant to sales and customer service, and be prepared to discuss how you've used data to inform decisions and drive operational excellence.
