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- Tasks: Join a vibrant team to deliver top-notch customer service and boost sales.
- Company: Konecta Group, a leader in customer interaction with a fun culture.
- Benefits: Competitive salary, hybrid working, and full training provided.
- Other info: Great opportunity for personal growth in a fast-paced, supportive team.
- Why this job: Make customers happy while developing your sales skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25584 - 25584 £ per year.
Client: Dormeo (via Konecta Group)
Salary: £25,584, OTE (£12.30 p/h) standard hours
Out of Hours opportunity: £14.55 p/h 10 pm to 8 am
Location: Ringwood, Konecta Group – Hybrid working after graduation from academy
Hours: 40 paid hours per week
Shifts: 8:00 am – 4:30 pm, 9:00 am – 5:30 pm, 9:30 am – 6:00 pm, 10:30 am – 7:00 pm, 11:30 am – 8:00 pm, 1:30 pm – 10:00 pm, 10:00 pm – 8:00 am (Out of Hours)
Operating Hours: Monday – Friday 8 am – 8 pm; Saturday Order line 24 hour coverage
Main Purpose of Role
This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an inbound contact centre position that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities
- Acting as a liaison between customers and Dormeo UK, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
- Demonstrating a customer centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross selling on every opportunity presented in order to increase revenue.
- Identify and maximise sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products.
- Place customer orders and resolve all customer enquiries at first point of contact efficiently.
- Embrace Company core values for respect and equality for all those we come into contact with and provide world class service at all times.
- Take ownership of personal development and performance.
- Work as a team in a fast paced target driven environment.
Skills Requirements
- Outstanding verbal and written communication skills.
- Confident and professional telephone manner.
- A natural ability to build rapport with internal and external customers.
- Strong problem solving capabilities and a keen attention to detail.
- Proficiency in IT systems, including customer relationship management (CRM) tools.
- A proactive and caring attitude and the ability to manage time efficiently in a fast paced environment.
- Punctual and reliable.
Who is Konecta Group?
Leading the way in Customer Interaction
Saturday and Sunday 9 am – 1 pm. Order line: 24 hour coverage.
Customer Service and Sales Advisor in Hampshire employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Advisor in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dormeo and Konecta Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your sales pitch! Since this role involves upselling, think of a few products you could recommend and practice how you'd present them. Confidence is key, so the more you rehearse, the better you'll perform.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to build rapport. Use examples from past experiences where you’ve successfully resolved customer issues or built strong relationships.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service and Sales Advisor in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Sales Advisor role. Highlight any relevant experience you have in customer service, sales, or communication skills. We want to see how you can bring 100% Happiness to our customers!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're passionate about joining our team at StudySmarter. Let us know how you can contribute to our fun but focused environment.
Show Off Your Skills: In your application, don’t forget to mention your outstanding verbal and written communication skills. We’re looking for someone who can build rapport with customers and handle inquiries like a pro, so make sure to highlight these abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Dormeo and Konecta Group. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service and Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully resolved customer issues or upsold products in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific scenarios where you've had to solve a problem or handle a difficult customer. Be ready to discuss these during the interview, as it will highlight your ability to think on your feet and maintain professionalism under pressure.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Be prepared to demonstrate how you would handle a customer inquiry or sales opportunity. Practising these scenarios with a friend can help you feel more comfortable and confident during the actual interview.