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- Tasks: Provide top-notch IT support and resolve user issues with a smile.
- Company: Join a dynamic team in a thriving tech environment.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
The predicted salary is between 28000 - 42000 £ per year.
Location: Gloucester
Salary: Up to 35,000 per annum
About the Role: We are looking for an IT Service Desk Technician to deliver a first-class front-line support service. You will provide assistance to users with network, application, and device issues, ensuring timely and effective resolution in line with agreed service levels. You will handle support requests via the self-service portal, telephone, and occasional in-person visits, providing reassurance, clear solutions, and a positive customer experience. Your role will also involve updating knowledge bases, following established processes, and maintaining accurate asset records.
Key Responsibilities:
- Respond promptly to incidents and service requests, resolving issues within published SLA targets.
- Escalate complex incidents appropriately within the IT team.
- Maintain accurate records and documentation in line with IT processes.
- Update Standard Operating Procedures (SOPs) and knowledge articles, sharing best practices with colleagues.
- Support colleagues in achieving team support objectives.
- Visit users on-site or at other offices to troubleshoot, configure, and advise on IT equipment and software.
- Promote ICT Self Service tools and resources to enhance user experience.
Skills & Experience:
- Proven experience in a Service Desk or IT support role.
- Strong understanding of IT infrastructure, Microsoft products, and hardware devices.
- Excellent customer service and communication skills, with the ability to listen and ask probing questions.
- Experience with Active Directory, Exchange Management Console, Windows 10/11, Intune, Microsoft Office 2016/365, Outlook, and SharePoint.
- Knowledge of Incident, Problem, Change, and Configuration Management processes (ITIL Foundation V4 desirable).
- Adaptable, quick thinker, and capable of working effectively in a diverse and changing environment.
IT Service Desk Technician in Gloucester employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, whether it's through LinkedIn or local meetups. You never know who might have a lead on that perfect IT Service Desk Technician role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common IT support scenarios and how you'd handle them. This will help you feel more confident and ready to impress with your problem-solving skills.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've turned a frustrated user into a happy one. It’s all about demonstrating that you can provide a first-class support experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're keen on joining our team!
We think you need these skills to ace IT Service Desk Technician in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your experience with IT support, customer service skills, and any relevant technical knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We’re looking for quick thinkers who can handle challenges effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, Microsoft products, and hardware devices. Be ready to discuss your experience with tools like Active Directory and Windows 10/11, as these are crucial for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class support, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations and ensure a positive experience for users.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would resolve specific IT issues. Practise common scenarios you might face on the job, and be ready to explain your thought process clearly and logically.
✨Familiarise Yourself with ITIL Concepts
Even if you don't have an ITIL Foundation V4 certification, understanding the basics of Incident, Problem, Change, and Configuration Management processes will give you an edge. Be prepared to discuss how these concepts apply to your work.
