At a Glance
- Tasks: Lead the design of innovative Salesforce solutions that make a real difference.
- Company: Join Ofgem, a key player in the UK's energy transition.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture that values diversity and inclusion.
- Why this job: Be part of a mission-driven team focused on sustainable energy solutions.
- Qualifications: Experience in Salesforce architecture and a passion for tech innovation.
The predicted salary is between 60000 - 84000 € per year.
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome – as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
A senior technical architect is responsible for the design and assurance of technical systems that meet business needs. They work on complex projects, providing technical direction and guidance to delivery teams. They ensure that technical designs are aligned with strategic and architectural standards, and that systems are robust, scalable, and maintainable. At Ofgem, this means leading the design and assurance of Salesforce-based solutions that enable secure, scalable, and user-focused digital services. You will work across multiple Salesforce clouds (Service, Experience, PSS, and Core Platform), integrating with enterprise systems and ensuring adherence to Ofgem's architectural, data, and security principles.
At this role level, you will:
- Define and assure technical designs for Salesforce platforms across multiple delivery teams.
- Guide and support engineers and architects in applying Salesforce standards and patterns, ensuring solutions meet user, business, and security needs and are aligned to Ofgem's technical strategy.
- Identify and communicate technical risks and dependencies across teams, contributing to the continuous improvement of technical standards, reusable patterns, and design governance.
Key Responsibilities
- Lead the design and documentation of Salesforce solutions, ensuring they meet business needs, align with architectural standards, and deliver value across Ofgem’s programmes.
- Provide technical assurance for Salesforce implementations, ensuring solutions comply with Ofgem’s architecture, security, and design principles.
- Design Salesforce solutions that integrate effectively with enterprise platforms and data systems, ensuring information consistency, interoperability, and adherence to data governance policies.
- Work with delivery teams to guide technical decisions, resolve design challenges, and ensure high-quality implementations that meet user and business expectations.
- Mentor associates and technical architects, contributing to the Salesforce Centre of Excellence and promoting the adoption of best practices across teams and projects.
Skills
- Technical architecture: Design and describe technical systems and how they fit within a wider architecture. Ensure that technical designs meet user needs and align to organisational standards. Communicate technical decisions and their rationale clearly to stakeholders.
- Systems integration: Design and assure integration patterns for connecting Salesforce to other enterprise systems. Ensure integration solutions are secure, reliable, and support data consistency. Identify opportunities to simplify integration through APIs and reusable services.
- Technical leadership: Guide and support technical teams in implementing Salesforce solutions. Influence decision‑making and ensure technical alignment across delivery teams. Promote best practice, reusable components, and adherence to technical standards.
- Technical strategy and governance: Understand and apply technical governance frameworks to assure quality and consistency. Contribute to architectural standards and ensure Salesforce solutions align with them. Manage technical risk through structured design and assurance activities.
- Designing technology solutions: Create and maintain Salesforce technical designs that are secure, scalable, and maintainable. Ensure solutions adhere to Salesforce platform best practices and Ofgem's enterprise principles. Review and refine designs through iterative feedback and assurance reviews.
- Development process optimisation: Collaborate with engineering and DevOps teams to support CI/CD and release management within Salesforce environments. Promote automation and efficiency in development and deployment processes. Ensure that testing and quality assurance practices are embedded into the design lifecycle.
- Security and compliance: Apply Ofgem's security, identity, and access control standards within Salesforce solutions. Understand data privacy, encryption, and audit requirements. Work with security teams to identify and address platform risks.
Key Outputs and Deliverables
- Salesforce architecture designs and documentation aligned with Ofgem standards and governance processes.
- Technical assurance for Salesforce solutions, with compliance to architectural, security, and operational requirements.
- Technical input for solution options and assessments, enabling informed decision‑making by delivery teams and business stakeholders.
- Integration patterns and data models supporting reliable and secure interoperability with Ofgem enterprise platforms.
- Salesforce CoE contributions, including reusable components, templates, and design patterns promoting best practices.
Key Stakeholder Relationships
Internal: Principal Technical Architect (Salesforce) and Enterprise Architects, Programme and Project Managers, Developers, Technical Leads, and Product Owners, Data and Security Teams, Delivery and Operations Managers, Salesforce CoE.
External: SI Salesforce Partner and Vendor Teams, Cabinet Office and GDS (for standards assurance), System Integrators and Delivery Partners, Cross‑government Salesforce and technical architecture communities, Professional certification and training providers.
Role Criteria
Essential: Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains. Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions. Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Experience of applying secure design principles and data governance within Salesforce implementations. Holds or can obtain the following certifications or equivalent within 6 months: Certified Salesforce Technical Architect or equivalent, Formal Architectural Qualification such as BCS EA Certification, The Open Group Architecture Framework (TOGAF) or Zachman Framework Certification.
Desirable: Understanding government digital standards and assurance processes.
Behaviours: Seeing the Big Picture, Changing and Improving, Making Effective Decisions, Leadership, Communicating and Influencing, Working Together: Developing Self and Others, Managing a Quality Service, Delivering at Pace.
Senior Technical Architect (Salesforce) in Glasgow employer: Trades Workforce Solutions
Ofgem is an exceptional employer, offering a dynamic work environment in London, Glasgow, or Cardiff where employees contribute to vital energy solutions that benefit consumers and the environment. With a strong commitment to inclusion and diversity, Ofgem fosters a culture that encourages personal authenticity and professional growth, providing ample opportunities for mentorship and collaboration within a supportive community. Employees enjoy the unique advantage of working on impactful projects that accelerate the transition to Net Zero, all while being part of a forward-thinking organisation dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Architect (Salesforce) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Ofgem or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. Be ready to discuss specific projects you've worked on and how they align with Ofgem's goals, especially around sustainability.
✨Tip Number 3
Show off your soft skills! Ofgem values communication and teamwork, so be sure to highlight your experiences working collaboratively and leading teams during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Ofgem.
We think you need these skills to ace Senior Technical Architect (Salesforce) in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce solutions. We want to see how your skills align with the role, so don’t hold back on showcasing your technical architecture expertise!
Showcase Your Achievements:When detailing your past roles, focus on specific projects where you’ve led Salesforce implementations or designed technical systems. We love numbers and results, so if you can quantify your impact, do it!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your technical decisions and experiences. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially across the different clouds like Service, Experience, and PSS. Be ready to discuss how you've designed and implemented solutions in these areas, as well as any integration patterns you've used.
✨Showcase Your Technical Leadership
Prepare examples that highlight your experience in guiding teams and influencing technical decisions. Think about times when you've mentored others or contributed to architectural standards, as this will resonate well with the interviewers.
✨Understand Ofgem's Mission
Familiarise yourself with Ofgem's goals around energy sustainability and consumer protection. Being able to connect your technical expertise to their mission will show that you're not just a techie, but someone who cares about the bigger picture.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical design challenges or assess technical risks. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to communicate complex ideas effectively.
