At a Glance
- Tasks: Support Welsh-speaking customers with enquiries and deliver top-notch service in both Welsh and English.
- Company: Join a dynamic team dedicated to exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to develop skills in a supportive environment.
- Why this job: Make a real difference by helping diverse customers every day.
- Qualifications: Fluency in Welsh and English, plus a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a dedicated Customer Service Agent with the ability to confidently speak and write in both Welsh and English. In this role, you will support our Welsh-speaking customers by handling enquiries, providing guidance, and delivering an excellent service experience across a range of interactions. You will also support English-speaking customers with their queries, ensuring all customers receive timely, clear, and professional assistance. This is an exciting opportunity for a bilingual individual who is passionate about customer service and committed to delivering high-quality support across diverse customer needs.
Main Duties
- Process customer registrations accurately and efficiently, ensuring all information is complete and compliant with internal standards.
- Handle inbound and outbound customer calls in both Welsh and English, always delivering a high level of service.
- Respond to customer enquiries via email in Welsh and English, providing clear, professional, and timely responses.
- Support customers with queries, updates, and general service requests.
- Maintain accurate records of customer interactions and updates within internal systems.
- Resolve customer issues effectively, escalating more complex cases when required.
- Deliver a positive customer experience by demonstrating empathy, professionalism, and strong communication skills.
- Ensure all communications meet quality, compliance, and regulatory requirements.
- Collaborate with team members to improve processes and share knowledge.
- Manage workload priorities effectively to meet service level agreements (SLAs) and performance targets.
Requirements
- Fluency in both Welsh and English (spoken and written).
- A good standard of English (spoken and written).
- Previous experience in a customer service or contact centre environment.
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy in data entry.
- Ability to multitask and manage a high volume of enquiries.
- Confident using customer management systems and standard IT applications.
- Problem-solving mindset with a proactive approach to customer needs.
- Ability to work both independently and as part of a team.
Autonomy
Is expected to seek guidance in unexpected situations.
Influence
Minimal influence. May work alone or interact with immediate colleagues.
Complexity
Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.
Knowledge
Has a basic, generic level of knowledge appropriate to area of work. Applies newly acquired knowledge to develop new skills.
Business Skills
Has sufficient communication skills for effective dialogue. Demonstrates an organised approach to work. Uses basic systems and tools, follows simple processes.
Customer Service Advisor-Welsh Speaking in Gateshead employer: Trades Workforce Solutions
As a Customer Service Advisor at our company, you will thrive in a supportive and inclusive work environment that values bilingualism and customer satisfaction. We offer comprehensive training, opportunities for professional development, and a culture that encourages collaboration and innovation, all while being located in a vibrant community that celebrates Welsh heritage. Join us to make a meaningful impact on our customers' experiences and grow your career in a rewarding role.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor-Welsh Speaking in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trades Workforce Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trades Workforce Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor-Welsh Speaking in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trades Workforce Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Trades Workforce Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trades Workforce Solutions!
How to prepare for a job interview at Trades Workforce Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
