French & English Speaking Sales & Customer Service Advisor

Location: Hybrate – Head Office in Canary Wharf, London. Training fully in the office.

Salary/Rate: £13.25 per hour + benefits. Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5,000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time).

Reports to: Team Manager.

Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Hours: 40.0 per week, between the hours of 8am – 7pm Monday – Friday and 8am-6pm Saturday.

Outline: We are looking for a Travel Agent to join our existing team for Pierre et Vacances. Pierre et Vacances offer holiday packages to European customers both online and over the phone. Suitable candidate(s) will speak French, Spanish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Pierre et Vacances including the exploration and understanding of the needs and expectations of customers.

Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system supplied by Pierre et Vacances
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm visits already sold
• Outbound cover during holiday periods
• Upsell additional products, services and extended stays
• Assist customers on live chat with enquiries about the product and website bookings.

This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.

Key Competencies:

• French, Spanish and English speaker to fluent level
• Excellent interpersonal skills
• Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
• A natural ability to drive sales
• Professional and emotionally resilient
• To embrace the brand vision and core values of Pierre et Vacances
• Good attention to detail
• Excellent multi tasker
• Aims to surprise and delight on every customer interaction
• Experience in a previous customer service or sales roles (E)
• Excellent communication and motivational skills, ability to multitask and work independently (E)
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E)
• Excellent understanding of call centre practices, KPIs etc. (P)

Training:

• Full product and system training provided
• Sales technique training provided
• Customer Service skills training provided

Compensation & Benefits:

• IIP Accredited Employer
• BUPA Life Insurance Scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with refreshments
• Corporate discounts, including hairdressing, gym membership, restaurants and bars
• Smart casual dress code and policy
• Involvement with local charities and fundraising days/events
• 20 days holiday per annum plus an additional day per year of service up to 5 days
• Bank holidays entitlement
• CCA Academy career progression structure
• Recently built premises
• Specific benefits on campaigns you work on including discounts, incentives and prizes
• Recommend a friend scheme paid reward
• Apprenticeship positions available
• NVQ qualifications

Owing to the nature of this position, any offer of employment with Konecta may be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity. You will be required to supply 36 months previous employment references (2 references minimum).