At a Glance
- Tasks: Coordinate servicing and maintenance for plant machinery, ensuring smooth operations.
- Company: Join a dynamic team in the plant equipment industry.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the backbone of operations, making a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking an organised and proactive Service Scheduler / Operations Coordinator to support the planning and coordination of servicing, maintenance, breakdowns, and repair activities for plant machinery and equipment. This role will involve managing incoming job requests, allocating work to field engineers, coordinating parts and resources, and ensuring customers are kept informed throughout the process. The successful candidate will play a key role in maintaining service levels, reducing downtime, and ensuring all works are completed within agreed timescales.
Main Responsibilities
- Receive and process service, maintenance, repair, and breakdown requests
- Schedule work to engineers based on location, availability, technical ability, and priority
- Ensure all jobs are planned in line with agreed response times and service requirements
- Review upcoming works to ensure all necessary parts, information, and site access details are prepared in advance
- Coordinate with the parts department to ensure materials are available before attendance
- Maintain regular communication with customers regarding appointments, delays, updates, and job progress
- Monitor ongoing works, incomplete jobs, return visits, and outstanding parts requirements
- Provide engineers with accurate job information and relevant site-specific details
- Update internal systems with progress notes, status changes, completion updates, and engineer feedback
- Identify jobs at risk of delay and escalate where necessary
- Assist in reducing failed visits by ensuring jobs are fully prepared before engineers attend site
- Work closely with operations, engineering, parts, and customer support teams
- Maintain accurate records for reporting, compliance, and operational tracking purposes
Key Skills & Experience
- Strong organisational and scheduling abilities
- Excellent communication skills, both written and verbal
- Ability to prioritise workloads within a fast-paced environment
- High level of attention to detail and accuracy
- Confident using job management systems, spreadsheets, and email platforms
- Ability to react quickly and effectively to changing priorities
- Strong problem-solving and coordination skills
- Previous experience scheduling engineers, technicians, fitters, or field-based staff would be advantageous
- Knowledge of plant equipment, servicing, repairs, or maintenance environments would be beneficial but is not essential
Purpose of the Role
The purpose of this position is to ensure all service and maintenance activities are effectively coordinated from initial booking through to completion. This includes allocating the correct engineer, ensuring required parts and information are available, maintaining customer communication, and supporting the business in achieving operational and service performance targets.
Plant & Equipment - Scheduler / Service Coordinator in Dunstable employer: Trades Workforce Solutions
Join our dynamic team in Dunstable, Bedfordshire, where we prioritise a collaborative work culture that fosters growth and development. As a Service Scheduler / Operations Coordinator, you'll benefit from comprehensive training, opportunities for career advancement, and a supportive environment that values your contributions to maintaining high service levels and customer satisfaction. With a focus on employee well-being and a commitment to operational excellence, we offer a rewarding workplace for those seeking meaningful employment in the plant and equipment sector.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Plant & Equipment - Scheduler / Service Coordinator in Dunstable
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and coordination. Think about how you would handle specific scenarios, like managing multiple job requests or dealing with delays. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Plant & Equipment - Scheduler / Service Coordinator in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Scheduler / Operations Coordinator. Highlight your organisational skills and any relevant experience in scheduling or coordinating work, especially in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your communication skills and ability to manage multiple tasks effectively.
Showcase Your Attention to Detail:In both your CV and cover letter, emphasise your attention to detail. Mention any tools or systems you've used to keep track of jobs and ensure everything runs smoothly, as this is crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Familiarise yourself with plant machinery and equipment. Brush up on the basics of servicing, maintenance, and repairs. This knowledge will not only impress your interviewers but also help you answer technical questions confidently.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed schedules or coordinated tasks in previous roles. Be ready to discuss specific situations where your organisational skills made a difference, especially in fast-paced environments.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves a lot of communication with customers and engineers, demonstrating your ability to convey information effectively will be key during the interview.
✨Be Ready for Problem-Solving Scenarios
Think of past challenges you've faced in scheduling or coordination and how you resolved them. Be prepared to discuss these scenarios in detail, showcasing your problem-solving skills and ability to adapt to changing priorities.
