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- Tasks: Lead a dynamic After Sales team to deliver exceptional customer experiences and drive business growth.
- Company: Join a fast-growing manufacturer with a strong market presence and innovative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Shape customer service strategies and make a real impact in a key leadership role.
- Qualifications: Minimum 2 years' experience in After Sales and proven leadership skills required.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity for an experienced After Sales Manager to join a growing and innovative manufacturing organisation. You will lead a customer-focused After Sales function, ensuring outstanding support, driving commercial opportunities, and contributing to long-term business growth.
Top 3 Things to Know About this Job:
- Fast-growing manufacturer with strong market presence
- Key leadership role with direct influence on service strategy and customer experience
- Opportunity to shape processes and drive continuous improvement across the department
The Role:
- Lead, motivate and support the After Sales team to deliver exceptional customer experiences
- Manage customer enquiries, technical queries, spare parts support and logistics
- Identify and maximise commercial opportunities in line with financial targets
- Develop effective policies, procedures and continuous improvement initiatives
- Oversee warranty management and represent the department in product quality discussions
- Monitor customer satisfaction through surveys, loyalty programmes and feedback analysis
- Provide performance reporting monthly, quarterly and annually
- Build and maintain strong relationships with customers, dealers, and shipping partners
- Support business growth through networking, trade shows, and dealer engagement
- Collaborate closely with Sales, Marketing, Finance, Production and Design teams
- Lead process improvements to enhance departmental efficiency
The Person:
- Minimum 2 years' experience within a busy After Sales environment
- Proven people-management ability with strong leadership skills
- Background in manufacturing or engineering-related industries
- Flexible approach with ability to travel and handle occasional out-of-hours support
- Full driving licence required
Next Steps: For more information and to apply, please contact Zoey at Hunter Savage. Visit our website for a full list of engineering and leadership opportunities. Expert, confidential recruitment advice. Salary is typically negotiable — the range shown is a guide based on experience.
After Sales Manager in Dungannon employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager in Dungannon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their after sales processes and think about how you can contribute to their customer experience. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the best choice for the After Sales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place for us to review your application.
We think you need these skills to ace After Sales Manager in Dungannon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Manager role. Highlight your experience in customer service and leadership, and don’t forget to mention any relevant achievements that show how you’ve driven commercial opportunities in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for customer satisfaction and how you can contribute to the team’s success at our innovative manufacturing organisation.
Showcase Your Leadership Skills: Since this is a key leadership role, make sure to emphasise your people-management abilities. Share examples of how you’ve motivated teams and improved processes in previous positions to enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of after sales management, especially in a manufacturing context. Brush up on key concepts like customer satisfaction metrics, warranty management, and continuous improvement initiatives. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
Since this is a leadership role, be prepared to discuss your experience in managing teams. Think of specific examples where you've motivated your team or improved processes. Highlighting your people-management skills will demonstrate that you can lead the After Sales function effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer complaint or a technical query. Practise your responses to these scenarios, focusing on your problem-solving skills and customer-centric approach. This will help you stand out as someone who can think on their feet.
✨Connect with the Company’s Vision
Research the company’s values and recent developments in the manufacturing sector. Be ready to discuss how your goals align with theirs and how you can contribute to their growth. Showing that you’re invested in their mission will make a positive impression.
