At a Glance
- Tasks: Deliver exceptional customer service and assist patients with eyewear selections.
- Company: Join Rawlings Opticians & Hearing Care, a leader in patient care.
- Benefits: Enjoy competitive salary, training support, and staff discounts.
- Other info: Great career progression and no Sunday or Bank Holiday working.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Previous dispensing experience and Level 6 Diploma in Ophthalmic dispensing required.
The predicted salary is between 32640 - 36720 £ per year.
Reports to: Practice Manager
Location: Rawlings Opticians & Hearing Care, Croydon
Contract Type: Full‑time, Permanent
Salary: £32,640 to 36,720, dependent on experience
Role Purpose
The Dispensing Optician role is key within the dispensing team. They will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. They are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre‑screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three‑way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well‑fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that you have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential.
- Level 6 Diploma in Ophthalmic dispensing qualification.
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience)
- Continuing education and training support
- CPD events
- Company pension scheme with option for salary sacrifice and Life Assurance
- Incentive scheme
- Staff and family discounts
- 33 days holiday including bank holidays
- Career progression opportunities
- Team building events
- Company sick pay
- Perkbox EAP scheme
- Cycle to Work scheme
- No Sunday or Bank Holiday working, includes 1 Saturday off a month
946 Brighton Road Purley Surrey CR8 2LP
Tel: 020 8668 9476
purley@rawlingsopticians.co.uk
rawlingsopticians.co.uk
Dispensing Optician employer: Trades Workforce Solutions
At Rawlings Opticians & Hearing Care in Croydon, we pride ourselves on being an exceptional employer that values both professional development and employee well-being. Our supportive work culture fosters collaboration and growth, offering competitive salaries, comprehensive training opportunities, and a generous benefits package including 33 days of holiday and staff discounts. Join us to be part of a dedicated team that prioritises excellent patient care while enjoying a balanced work-life environment.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rawlings Opticians & Hearing Care. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your dispensing experience and customer service skills. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a role where personal presentation is key. Show them you take pride in your appearance and the practice environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Dispensing Optician
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for patients in the past – it really helps us understand your commitment to the role!
Be Precise and Professional:Make sure your application is clear and well-structured. We appreciate attention to detail, so double-check for any typos or errors. A polished application reflects your professionalism and sets a great first impression.
Highlight Relevant Experience:Don’t forget to showcase your previous experience in spectacle dispensing! Mention your Level 6 Diploma in Ophthalmic dispensing and any specific skills that align with our key responsibilities. This helps us see how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and lens technology, as well as any relevant regulations. This will not only show your expertise but also your commitment to providing excellent patient care.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a patient or customer. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your experience in dispensing and how you can contribute to the team at Rawlings Opticians. The more you practice, the more confident you'll feel during the actual interview.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your personal presentation reflects the high standards expected in the optical field. A neat appearance will convey your seriousness about the role and your respect for the practice's values.
